Hardware Repair Services

When you need hardware repairs for your PC or Mac you can count on University Computers Technical Services. Technical Services is an authorized service center providing in-warranty and post-warranty repair service. Our skilled technicians are certified to provide in-warranty and post-warranty support for products from many leading manufacturers including Dell, IBM, Apple, Toshiba, HP/Compaq, Gateway, and Sony.

We provide carry-in service for individuals who are members of the Boston University Community, affiliates, approved partner schools, or who purchased a system at University Computers.

We provide on-site service for Boston University departments.

List of Supported Hardware Products
We support the following products:

Apple
All domestic desktop and laptop products.

Compaq
All of the domestic business line of desktop and laptop products.
We can not perform in-warranty service on consumer desktop or laptop products including Presario Notebooks or Desktops.

Dell
All desktop and laptop products purchased at University Computers. Dell products purchased elsewhere will require a Dell transfer of ownership to be eligible for service through Technical Services.

Gateway
In-warranty services on all domestic desktop and laptop products purchased through University Computers.
We can not perform post-warranty service on Gateway laptop or desktop products.

Hewlett Packard
All of the domestic business line of desktop and laptop products.
We can not perform in-warranty service on consumer desktop or laptop products including Pavilion laptops or desktops.

Lenovo
All domestic desktop and laptop products.

Sony
All domestic VAIO desktop and laptop products.

Toshiba
All domestic desktop and laptop products.

• In some cases, Technical Services may send the computer to the manufacturer or a partner company to facilitate the repair.
• Software, including operating system and consumables, are not covered under your manufacturer's warranty. These are billable services.
• Many manufacturers’ warranties do not cover liquid spills or physical damage.
• The manufacturer's limited warranty may not cover on-site travel fees. This may be a billable service.