Technical Support

University Computers operates an on-site, manufacturer authorized service department. Certified technical service representatives perform warranty repairs, upgrades, and service on most major brands.

Repair & Installation Services
At University Computers, our technicians are certified to efficiently diagnose and repair your hardware problems. There is no charge for systems still under manufacturers' warranty.
NOTE: software repair and consumables are not covered by manufacturer warranties. Physical damage, including liquid spills, is not covered by most manufacturer warranties.

Our competitive labor rates
Out-Of-Warranty repairs mean that your overall repair costs will be lower through University Computers.

New Computer Setup Plan
Protect and personalize your new Mac or PC! Save time by having us prepare your software and accessories.

Preventive Maintenance Plan
We are now offering annual preventive maintenance plans to our BU customers. We will give your computer a tune-up once each semester (Fall and Spring) for one year to make sure your computer is properly protected from viruses, spyware, dust, and more.

Boston University Departmental Service Contracts
We offer a wide range of service contracts for most computers. These contracts extend the life of your original warranty and protect you against the high cost of computer repair (for both labor and parts) for the duration of the agreement.

Boston University Departmental Onsite Service Request Form
To request an onsite service call to your department please use the Request Form.