1. All Unit and Department call answering service points must be attended by personnel during business hours.Voicemail may not be implemented during business hours in these areas without the prior approval of the Executive Vice President or Provost. The personal telephone lines of faculty and staff are not considered call answering service points and are candidates for voicemail.

2. Voicemail must never be used in such a fashion that access to emergency services is disabled or impaired.

3. Callers routed to voicemail must always have access to alternative call coverage or attendant by dialing "0". Call coverage or attendant positions must not, in turn, be covered by voicemail during business hours.

4. Recorded greetings should be professional and courteous.

5. Voicemail must be implemented in consultation with the Office of Telecommunications to insure that institutional policy and quality standards are met.

• Getting Started
• Voicemail User Guide
• Policy
• Helpful Hints
• How to Request Voicemail Service
• Pricing
• Quick Access & Bulletin Boards

May 12, 2006