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Voicemail is intended to improve communication. The following considerations may help you use voicemail more effectively.
Greetings
- Your personal greeting should typically be brief. If it needs to be long, you may want to inform callers how to skip it at their option (by pressing the # button).
- Callers often feel more comfortable leaving a message when greetings convey your availability. This is especially important if you plan to be away from your office for extended periods or at unusual times.
- When appropriate, offer the name and telephone number of someone available in your absence.
Messages
- When leaving a message, identify yourself and the nature of your message first.
- Generally, voicemail messages should convey as much information as possible.
- If you think the person you have called may need to respond to you personally, indicate a time you're likely to be at your desk and available to receive calls.
- Speak slowly if you're leaving information that may need to be transcribed, especially telephone numbers.
- Remember that you can always re-record your message before it is sent.
Refer to the Voice Messaging Service Guide for further details on system functions and features.
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