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Boston University Department of Telecommunications has an on-line communications billing and work order
management system, Pinnacle, from Paetec Communications. This system
allows end users and departmental administrators to access billing
information about telecommunications services including phone lines,
equipment, voicemail, calling cards and work order related charges
through a portal from a web-browser. The goal of Pinnacle is to provide our departments and
end users with a consolidated view of all their telecommunications
related charges for each bill cycle.
Additionally, Telecommunications uses the Pinnacle system to manage
all work order requests and trouble tickets. Through the portal, departmental administrators can view information
about the status of the work orders and trouble tickets submitted
for their department from the time it is received by Telecommunications
until the time the work is completed or the trouble ticket is closed.
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