Many computers use a Firewall to block harmful programs and data from their computers. However, Firewalls are also capable of blocking certain aspects of Blackboard Learn, and may need to be configured manually to allow Blackboard Learn to operate.
Accessing Blackboard Learn from home
Accessing Blackboard Learn from work
If you access Blackboard Learn from home
The default settings of the Windows and Mac OS X built-in Firewalls will not interfere with Blackboard Learn. If you have made adjustments to your computer’s built-in Firewall, select your operating system below for further instructions on setting it up for use with Blackboard Learn.
If you have third-party Firewall software or have made adjustments to your home router’s Firewall, check the manufacturer’s documentation for allowing the ports listed below.
If you haven’t made any adjustments to any of your Firewalls, you can proceed to check your computer’s anti-virus.
Mac OS X
If you access Blackboard Learn from work
Blackboard Learn users who take courses from their work computers may need to ask their company’s technical support personnel to configure the company Firewall. They may not be able to do it themselves. Send a request through the appropriate channels to have the following ports enabled:
|Port #||TCP or UDP||Application|
|5997||TCP and UDP||bu.wimba.com|
|5998||TCP and UDP||bu.wimba.com|
|5190||TCP and UDP||bu.wimba.com|
|5191||TCP and UDP||bu.wimba.com|
|33434||TCP and UDP||bu.wimba.com|
|16384||TCP and UDP||bu.wimba.com|
Once this is done, you can proceed to check your computer’s anti-virus.