The IT Help Center – Technical Support and Hardware Repair

When you submit a Get Help request, call 617-353-4357, or write to you will reach the IT Help Center, which is BU’s centralized resource for technology support on campus. The IT Help Center will be available to help you in the residences during move-in weekend, and has extended hours throughout the year.

The IT Help Center also performs manufacturer-authorized warranty service and out-of-warranty repairs for most major brands. For more information, see

Educational Pricing on Hardware Purchases

Take advantage of educational pricing on Apple, Dell, Lenovo and other systems. The IT Help Center is authorized to service all of these brands.

Microsoft Office and Site-licensed Software

Microsoft Office is available to all current Boston University students, faculty, and staff at no cost. Valid BU log-in and password is required.

A number of site-licensed or freely provided products are also available for student use, such as NVivo, Read& Write GOLD, BU Linux, and more.