Resolved: BUworks may be unavailable due to issues with the Duo authentication application used to access BUworks.

Friday, December 19th, 2014

BUworks was unavailable due to issues with the Duo authentication application used to access BUworks. Full service has been restored….

RESOLVED: Clients attempting to upload documents to the Graduate Admissions system were receiving an SQL error.

Monday, December 15th, 2014

RESOLVED: Clients attempting to upload documents to the Graduate Admissions system were receiving an SQL error….

RESOLVED: Guest Wireless Network Was Inaccessible

Saturday, December 13th, 2014

RESOLVED: Guest Wireless Network Was Inaccessible…

Resolved: MyPrint at Mugar Library is intermittently unavailable.

Wednesday, December 10th, 2014

MyPrint at Mugar Library was intermittently unavailable. Full service has been restored….

The IT Help Center’s 533 Comm Ave. location is moving!

Friday, December 5th, 2014

Effective Monday January 5, 2015, the IT Help Center will be in its new West Campus location at 179 Amory Street. The Kenmore Square location will close effective December 24 to facilitate the move. This new facility will be the primary location for the IT Help Center’s Service Desk, Desktop Services, and Media Support Services…

Resolved: Echo360 – degraded or unavailable

Wednesday, December 3rd, 2014

IS&T teams have resolved the incident….

BUworks unavailable Dec 19 evening to Dec 21

Wednesday, December 3rd, 2014

On the weekend of 12/19, the BUworks team will be applying Support Packs to SAP in preparation for year-end payroll tasks and to apply the latest fixes.  All BUworks systems will be unavailable from 6 PM on Friday, 12/19 through 2 PM on Sunday, 12/21 for implementation and validation.  We are sorry for any inconvenience…

2014 December Patch Listing

Monday, December 1st, 2014

See below for security related patches released Between 12/01/14 and 12/31/14 Please note: Not all of these patches will be applicable to every machine, but all are included for informational purposes. Adobe APSB14-27 Adobe Flash Player 13.0.0.259 ESR for Mac OS X (See Notes) APSB14-27 Adobe Flash Player 16.0.0.235 for Windows (See Notes) APSB14-27 Adobe…

Resolved: Exchange – issue with searching for email

Wednesday, November 26th, 2014

IS&T teams have resolved the incident….

Resolved: Clients may not have access to shared network drives

Thursday, November 20th, 2014

Incident Discovery Time: 08:00am on 11/20/2014 Services Impacted: Shared network drives – see description Description of Impact Clients may not be able to access shared network drives. Current Status IS&T Teams are actively working to resolve this issue. Next Update: 11:00am _________ Previous Update Incident Discovery Time: 08:00am on 11/20/2014 Services Impacted: Shared Network Drives…