Resolved: Exchange Public Folders – only available through Outlook Web Access

Thursday, April 23rd, 2015

IS&T teams have not yet identified the cause of the incident, but are investigating.

Resolved: Echo360 is currently unavailable

Wednesday, April 22nd, 2015

Client access has been restored….

Resolved: Some BU web sites may be temporarily unavailable

Friday, April 17th, 2015

Due to urgent maintenance, some web sites may be temporarily unavailable including SharePoint and MyFitRec….

Tax Fraud Advisory

Wednesday, April 15th, 2015

Tax fraud is a growing national problem. In 2014, tax fraud was 32.8% of identity theft complaints received by the FTC, the largest category of such complaints. A small number of members of the BU community have been notified by the IRS that a tax return has already been submitted for their SSN. This does…

Resolved – Echo360 is currently offline

Thursday, April 9th, 2015

Echo360 was unavailable. Full service has been restored….

Resolved: Web applications and web sites are currently unavailable

Tuesday, April 7th, 2015

Incident Discovery Time: 01:00pm on 04/07/2015 Time of Resolution: 01:45pm on 04/07/2015 Services Impacted: Other – see description Description of Impact Web sites, and Web applications services have been restored. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a hardware failure. If…

Resolved: Degraded service impacting web applications, websites, and the BU Calendar.

Tuesday, April 7th, 2015

Incident Discovery Time: 09:55am on 04/07/2015 Time of Resolution: 11:15am on 04/07/2015 Services Impacted: Other – see description Description of Impact Resolved: There was a server hardware problem that impacted Web Applications, Websites and the BU Calendar. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…

Resolved: Archive is currently unavailable

Monday, April 6th, 2015

Incident Discovery Time: 11:15am on 04/06/2015 Time of Resolution: 12:25pm on 04/06/2015 Services Impacted: Other – see description Description of Impact Archive.bu.edu was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The workaround for this incident was to reboot impacted systems. If you continue to have issues, please contact the…

Resolved: Echo360 was unavailable

Thursday, April 2nd, 2015

Incident Discovery Time: 11:06am on 04/02/2015 Time of Resolution: 11:45am on 04/02/2015 Services Impacted: Echo360 – Classroom Recording Service Description of Impact Echo360 was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident Discovery Time: 11:06am on 04/02/2015…

Resolved – Echo360 is currently unavailable

Wednesday, April 1st, 2015

Echo360 was unavailable. Full service has been restored….