Quick Start

Available to: Students, Faculty, Researchers, Staff

Cost: See cost details, below.

ServiceNow is a fully integrated enterprise service management ticketing system. It is a commercially available software package specifically designed to address the service process needs within an organization. ServiceNow is configured to meet BU’s unique requirements and is supported by IS&T staff. Visit the ServiceNow website for additional information.


Service Management ticketing systems are tools to provide a framework within which an organization can have the right people, tools, and processes in place to function optimally and provide excellent customer service.

Key Features

  • Incident and Request Management
  • Change Management
  • Release and System Development Lifecycle Management
  • Knowledge Management

What to Expect

This service normally will be available 24 by 7 except for standard change windows, as described in IS&T’s standard policies, procedures, and schedules for making changes.


  • BU login name and Kerberos password
  • A desktop, notebook, or mobile device
  • A web browser


  • Self-service clients incur no cost.
  • Individuals using ServiceNow to manage a process require a ServiceNow license, which carries an annual fee.

Getting Started

Contact us for more information.