Quick Start

Available to: Departments

Cost: No charge

IS&T offers basic support for many types of departmental and desktop printers. We will troubleshoot problems, resolve what we can, and make recommendations for follow-up service with contract service providers if necessary.


Besides resolving minor printing problems, such as paper jams and low-toner conditions, we can also help with networking issues such as protecting a printer from outside attempts to print. On printers with the appropriate feature set, we will help define mailboxes and set up secure printing.

Key Features

  • Most routine printer problems can be resolved by IS&T staff, so print services are restored quickly.
  • Problems are diagnosed before you call the vendor, avoiding charges for unnecessary service calls.
  • Proper configuration optimizes your printers’ utility and security.



Getting Started

Submit service requests online or send email to ithelp@bu.edu.