IS&T offers a full range of services and systems in support of personal and shared computing and connectivity. Services include desktop computing support, network infrastructure, identity and access management, computer labs, printing and print management, data center hosting services and technical administration, and service management systems.

At the IT Help Center, professional assistance with desktop and notebook computing is available online and via telephone and in-person support. Staff provide help with purchasing, protecting, using, and fixing your computer, and with access to software distributed by the University. IS&T also offers desktop administration and desktop deployment services to departments without their own technical support staff. A state of the art, general purpose computing lab and print center is available at the BU Common @ Mugar.

Shared infrastructure services include connectivity through an integrated wired and wireless network, identity and access management through authentication and directory services, print management systems, data center and application hosting, and technical administration. The Enterprise Architecture & Infrastructure governance committee provides oversight.

  • The Desktop Computing service covers most of your computer’s lifecycle, including purchasing advice, deployment, software support, hardware repairs, asset management, patching, and data backup and restore.... more »

  • IS&T offers a wide range of technical services to support the complex needs of your computer systems. Services range from hosting your equipment in our modern, secure data center to professional services to monitor and administer your server operating systems, databases, storage platforms, and applications.... more »

  • The Identity & Access Management (IAM) service provides identity and authentication for people who use services at Boston University. The abilities to have an account, to manage that account, and to log in to protected web pages and applications are all provided by IAM or the IAM service components: Directory Services and Authentication Services.... more »

  • Centralizing design, installation, management, and maintenance for the entire network infrastructure ensures homogeneity. All the subnets and components work together in a predictable and reliable manner, providing simplicity, consistency, transparency, and security for everyone, regardless of where you connect to the network.... more »

  • IS&T offers a variety of printing services to the BU community.... more »

  • Remote access allows you to use campus computing and information resources when you are not connected directly to the BU campus network.... more »

  • IS&T offers a service management system to support ITIL processes for Incident, Request, Problem, Change, Knowledge, and Release and System Development Lifecycle Management.... more »

  • IS&T offers a number of services for storing files and for backing up desktops, notebook computers, and servers. These services leverage a variety of on-premises and cloud-based technologies and products.... more »