System Requirements:

Frequently Asked Questions:

  • When are backups made?
    • Backups typically start at midnight and are performed daily. Backups are stored on-campus and retained for 30 days.
  • What if I want longer retention?
    • A second copy of your backups can be stored off-campus. Clients will be billed this cost less a 5TB IS&T subsidy. The off-campus cost varies slightly on a monthly basis. As February 2018, the cost is $0.023 per Gigabyte per month.  Please contact us for the current cost basis.
  • When will my file be restored?
    • Typically, we complete restores within 2 business days. However, the restore could take longer depending upon: (1) size of restore (large amount of data and/or files) (2) if we need to retrieve backups from offsite (3) if the information in the restore request is incomplete or inaccurate.
  • Can you restore any file?
    • Sorry, we can’t! If you create/remove files within a backup cycle, there is no backup (e.g. if you created/removed files after one backup and before the next scheduled backup).
  • What if I don’t own the file(s)?
    • If you don’t own the file or have group access, you must have your system administrator complete a lost file request. Otherwise, we cannot restore files that are not owned by the requestor.

Request Backup & Restore services online.

FILE RESTORE INFORMATION AND TIPSFiel