1. When I try to connect to webdev.bu.edu or people.bu.edu using Dreamweaver MX 2004, I receive the error message “Dreamweaver cannot determine the remote server time.”
  2. I’m listed on a people.bu.edu index page, as I requested. But in my web address (URL), instead of my name, a number shows up. Why?
  3. I uploaded my files to the server, but they are not showing up on the Web. What’s wrong?
  4. Why are links in my pages pointing to example pages in a different directory?
  5. Why is there a disclaimer link at the bottom of all my pages?
  6. Why am I getting two disclaimers on my page?
  7. If the administrator for a group page on people.bu.edu is no longer available and they did not pass on the password, can I have the administrator access to this web site changed without wiping out the site?
  8. My form on people.bu.edu was working fine until I downloaded and uploaded (or edited) the guestbook or datafile. Now I get a message indicating the form can’t write to one of those files when I submit the form. What’s wrong?
  9. I’ve graduated from BU, but my web page on the people.bu.edu server is still active. I can’t remove it, because I no longer have an ACS account. How do I get it removed?
  1. When I try to connect to webdev.bu.edu or people.bu.edu using Dreamweaver MX 2004, I receive the error message “Dreamweaver cannot determine the remote server time.”

    Dreamweaver MX 2004 users sometimes encounter this error; it is the result of a design flaw the application’s code that was fixed in later Dreamweaver releases. The best solution is to upgrade to a new version of Dreamweaver (visit the IT Help Center for discount pricing), as many file management bugs have been fixed in recent releases. If upgrading is not a feasible option, you can use the instructions below to bypass this error. You can bypass this error by changing your site configuration settings to use Passive FTP (In the Dreamweaver program menus, go to “Site”, “Manage Sites”, select the site definition that you wish to edit and then select “Edit”. In the window that appears, select the “Advanced” tab, then “Remote Info”. Select the checkbox labeled “Use passive FTP” and then select “OK”).

  2. I’m listed on a people.bu.edu index page, as I requested. But in my web address (URL), instead of my name, a number shows up. Why?

    We list a unique index identification number from the BU Directory instead of your BU login name to prevent companies from easily collecting email addresses, then sending you unsolicited junk mail. When a web visitor follows the link to your page, your proper web address will be displayed in the web browser.

  3. I uploaded my files to the server, but they are not showing up on the Web. What’s wrong?

    There are several possible reasons why you might experience this problem. The most common reasons are:

    • Your files might have incorrect file permissions. If you FTP your files to people.bu.edu, the server automatically sets the file permissions to permit web viewing to anyone. If you FTP your files to acs.bu.edu, which is discouraged, you may need to manually set the file permissions. Another option is to delete your files from the server and upload them again by FTP to people.bu.edu.
    • If the page you are trying to view is your site’s home page, you might have failed to name the page index.html, or you might have deleted the file named index.html, which is automatically put in your people directory when you create your account. This file is what the people.bu.edu server will always look for as your home page, and you won’t be able to browse to your web site without it. You can create a new file named index.html and upload it. Read Individual Publishing on people.bu.edu for more help.
    • If you are not seeing updates to files that already exist on your site, you’ve likely saved them with a slightly different file name, or to a different subdirectory of your site. The people.bu.edu server is case-sensitive, so file names must match exactly.
    • If you are clicking links in your site without success in an attempt to browse to pages you’ve created, and you’re sure the files were uploaded correctly, the likely problem is the HTML code for the link. Try entering the address of the uploaded file directly in the address bar for comparison.
    • If you modified your site’s home page by editing the code of the file named index.html that was put in your site when your site was created, and graphics and links to other pages in your site are broken, the likely problem is that the index.html file still has a <BASE HREF> HTML tag in the source code of the page. Remove this tag, which is located near the top of the source code.
    • Your site might have exceeded its disk quota. You can check how much of your disk space your have used, and request an increase, via MyACS.
  4. Why are links in my pages pointing to example pages in a different directory?

    When your account is created, you receive by default a file named index.html. This page points to templates (resume, profile, etc.) in an examples directory on people.bu.edu. You can copy and use these templates to help build your web site. If you copy them, you must remove this line of code:

    <base target="new" href="http://people.bu.edu/...">

    Then your pages will work properly.

  5. Why is there a disclaimer link at the bottom of all my pages?

    The people.bu.edu server automatically places a link to a disclaimer at the bottom of every page belonging to a student and student organization. The disclaimer is necessary, because the content of all pages published by students is solely their responsibility. You must not alter the disclaimer link in any way.

  6. Why am I getting two disclaimers on my page?

    You probably copied HTML code for the disclaimer onto your page. This duplicates the code that the server automatically adds. Just remove your duplicate disclaimer code.

  7. If the administrator for a group page on people.bu.edu is no longer available and they did not pass on the password, can I have the administrator access to this web site changed without wiping out the site?

    In order to make a password change, you will need to get a letter from the Student Activities Office verifying that you are a member of your student organization. Then come in person, with your letter, to the IT Help Center at 533 Commonwealth Avenue to request a password change.

  8. My form on people.bu.edu was working fine until I downloaded and uploaded (or edited) the guestbook or datafile. Now I get a message indicating the form can’t write to one of those files when I submit the form. What’s wrong?

    Once you upload or edit either of those files, the server no longer owns the file. To give the server ownership of the files, use the same procedures for activating your forms directory. You can do this either to the whole directory or a specific file.

    For the entire (current) directory:
    chgrp2www .

    then…
    chmod g+rwx .

    For a specific file:
    chgrp2www filename

    then…
    chmod g+rwx filename

  9. I’ve graduated from BU, but my web page on the people.bu.edu server is still active. I can’t remove it, because I no longer have an ACS account. How do I get it removed?

    To request that your people.bu.edu web page be deleted, contact the IT Help Center.

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