Available to: Students, Faculty, Staff, Departments
Cost: No charge
- See Getting Started, below.
Repair service is available to students, faculty, and staff having a problem with BUTV provided by Boston University.
Dedicated BUTV repair technicians ensure prompt attention.
- Report problems online.
- Repairs are done by experienced technicians.
Before reporting a problem, please check to make sure that you have connected a cable from the cable outlet to the VHF, VHF IN, or CATV connection on your TV, that your TV is set to “CATV” on the set-up menu, and that you have performed an auto program (sometimes called channel setup).
If you are having a problem with the website or would like to report a major outage, please call the IT Help Center at 617-353-HELP (4357). To report a problem with your individual service, please complete our online repair form.