Quick Start

Available to: Students, Faculty, Staff, Departments

Cost: No charge

Repair service is available to students, faculty, and staff having a problem with BUTV provided by Boston University.


Dedicated BUTV repair technicians ensure prompt attention.

Key Features

  • Report problems online.
  • Repairs are done by experienced technicians.


Before reporting a problem, please check to make sure that you have connected a cable from the cable outlet to the VHF, VHF IN, or CATV connection on your TV, that your TV is set to “CATV” on the set-up menu, and that you have performed an auto program (sometimes called channel setup).

Getting Started

If you are having a problem with the website or would like to report a major outage, please call the IT Help Center at 617-353-HELP (4357). To report a problem with your individual service, please complete our online repair form.