There are two steps to setting up voice mail: Initializing your voice mail, and forwarding calls to your mailbox. You must complete both of these steps for your voice mail to function properly.

Initialize your voice mail

The first time you call into the voice mail system, you will be asked to set up your mailbox. Detailed voice instructions will guide you through each of these steps. Don’t worry if you miss hearing an instruction — each one will be repeated.

1.  Dial 3-9999 to access the voice mail system.
The prompts will lead you through the following steps.

2.  Press * (star) to enter your mailbox.

3.  Dial your personal 7-digit mailbox account number.
This is the same as your 7-digit telephone number.

4.  Enter your starter password. 
The starter password for all new accounts is “1234″

5.  Wait for the prompt that begins “Since this is the first time you’re accessing your mailbox account”

6.  Record your name.
The system will prompt you to press 1 to record your name.  Simply state your name when prompted and press # (pound) – don’t include any other message at this point.

7.  Record your personal greeting.
The system will prompt you to press 1 to record your personal greeting.  Callers will hear this recording when you don’t answer. For example, “This is Dan Jones. Please leave your name, number, and a detailed message, and I’ll return your call as soon as possible. To speak to someone immediately, press zero now.”  Record your greeting when prompted and press # (pound).

8.  Create a pass code.
Your pass code is a number from 4 to 10 digits long that keeps your mailbox private and secure. Choose a number you won’t forget.

9.  Your account is now set up and you will be returned to the main menu.

10.  Record your busy greeting. (Optional)
Callers will hear this recording when you are on the phone. For example, “This is Dan Jones. I’m currently on the line. Please leave your name, number, and a detailed message, and I’ll return your call as soon as possible. To speak to someone immediately, press zero now.”  From the main menu, press 9, 1, 3.  The system will prompt you to press 1 to record your busy greeting.   Record your greeting when prompted and press # (pound).

11.  To set up email delivery of your voice mail messages.  (Optional)
The Boston University voice messaging system includes a web portal for you to customize your voice messaging options, including the delivery of voice messages via email.  For detailed instructions on using the portal see the faculty and staff user guide.

Program call forwarding to your mailbox

Before your voice mailbox will start recording messages, you must program the call forwarding on your line. This crucial step must be done at your desk after you have initialized your voice mailbox.

To forward to voice mail when your line is busy:
1. Lift the handset (hear dial tone).
2. Dial 176 (hear special dial tone).
3. Dial 3-9999.
4. Hear confirmation tone.
5. Hang up.

To forward to voice mail when your line is not answered:
1. Lift the handset (hear dial tone).
2. Dial 178 (hear special dial tone).
3. Dial 3-9999.
4.
Hear confirmation tone.
5.
Hang up.