Quick Start

Available to: Students, Faculty, Staff

Cost: See cost details, below.

Voice mail allows callers to leave you a personal, secure message when you are unavailable and allows you to access and manage your messages from any phone, anywhere, anytime.

Benefits

When you can’t answer the phone, callers can leave you a detailed message so you never miss a call. You can retrieve messages from your phone or remotely — from any phone, at any time of day. And you can easily save, forward, reply to, and erase messages.

Key Features

Faculty and staff:

  • Set separate greetings for when you are away from your desk, on the phone, and out of the office for an extended period.
  • Access messages and mailbox settings directly from your phone or from any remote location, 24 hours a day.
  • Use a web-based portal to customize your options and to set up email delivery of your voice mail messages (Charles River campus only).
  • Dial directly into voice mail to leave a message for someone you know is not available.
  • Messages are password-protected.
  • Standard voice mail can hold 30 messages.  Mailboxes with a larger capacity are available upon request.
  • Voice mail can be added to an existing line within one hour of receiving an Internal Service Request (ISR) during business hours.

Students:

  • Access messages and mailbox settings directly from your phone or from any remote location, 24 hours a day.
  • Messages are password-protected.
  • Standard voice mail can hold 15 messages.
  • Voice mail can be added within one hour of receiving a request via email during business hours.

What to Expect

This service normally will be available 24 by 7 except for standard change windows, as described in IS&T’s standard policies, procedures, and schedules for making changes.

Requirements

A BU telephone line is required for a voice mailbox.

Cost

  • Faculty and Staff: Standard voice mail is $15 to install and $5 per month.
  • Students: Voice mail is included in your Verizon local service.

Getting Started