To change or upgrade your cellular service plan or equipment, including adding additional features such as text messaging, please submit an ISR to IS&T Communication Services including the following information:

  • The telephone number you would like upgraded.
  • The type of phone you would like this phone number upgraded to.
  • If changing the rate/data plan for this phone number please specify which plan you would like to change to.  To review available plan options, please visit your selected carrier’s website (Verizon Wireless, Sprint/Nextel, and AT&T) or contact us at 617-353-HELP (4357).
  • The name of the person using this phone number.
  • Any accessories you would like to order with this upgrade.

If you would like to order new accessories, please submit an ISR to IS&T Communication Services including the following information:

  • The telephone number you would like charged for the accessories.
  • Accessories you would like to order.

For more information please contact us at 617-353-HELP (4357) or ithelp@bu.edu.