Telephone System User Guide

To log into your Self Care Portal
Note: You must use the VPN to log in from off campus

• Go to: https://myBUphone.bu.edu/ucmuser
  
• Enter your Boston University Username
• Enter your Boston University Kerberos password
• Click Sign In

Graphical User Interface

Common Features and Icons

 Add New – Used to add a new phone or service

 Delete – Used to delete a setting

 Edit – used to edit a setting

To program speed dial numbers

• Click the Phones tab
• Click Phone Settings in the Navigation Pane
• Click Speed Dial Numbers
• Click Add New Speed Dial
• In the Number text box, enter the contacts phone number
• In the Label text box, enter a name for the speed dial number
• In the Speed Dial text box, assign a speed dial number
• Click OK

• 7841 Quick Reference Card

Reception Area Handsets – Cisco 8851

• 8851 Quick Reference Card

Common Area Handsets – Cisco 3905

• 3905 Quick Reference Guide

Calling 911 or 9-911

If you have an emergency you can call 911 or 9-911 from any Boston University phone to reach the Boston Police Department. The Boston University Police will also be notified that an emergency call has been placed by your phone.

• A misdial to 911 or 9-911 will trigger a visit from a BU Police Officer
• If you do misdial stay on the line and speak with the dispatcher
• Stay near your phone until the officer arrives

Please be careful when dialing to avoid misdials to 911 or 9-911

• There are multiple ways to place a call:

• Lift the handset or Press the Speaker button or Press the Headset button or
  Press the New Call softkey or Press a line button
• Dial the number

To place a second call on the same line

• Press the Hold button
• Press the New Call softkey
• Dial the number

To call within the system

For the Charles River Campus

• For telephone numbers with a 352, 353 or 358 exchange
  • Dial the 5-digit extension number (2-xxxx, 3-xxxx or 8-xxxx)

For the Medical Campus

• For telephone numbers with a 352, 353 or 358 exchange
  • Dial the 5-digit extension number (2-xxxx, 3-xxxx or 8-xxxx)
• For telephone numbers with a 414 or 638 exchange
  • Dial the 10-digit extension number (617-414-xxxx or 617-638-xxxx)

To call the BU Operator

• Dial 0

To call an external telephone number

• Dial 1+10-digit telephone number
  • Note: If applicable, enter your authorization code, followed by #.

To call Emergency Services

• Dial 911

To redial the last number called

• Press the Redial softkey

• There are multiple ways to answer an incoming call:
  • Lift the handset or Press the Speaker button or Press the Headset button or
    Press the Answer softkey or Press the flashing line button

To answer a second incoming call

• Press the flashing line button

To answer a call on a shared line

• Press the flashing line button

To place a call on hold

• Press the Hold button

To retrieve a held call

• There a multiple ways to retrieve a held call:
  • Press the Hold button or Press the Resume softkey or Press the flashing line button

To toggle between two held calls on the same line

• Press the flashing line button

To toggle between three or more held calls on the same line

• Press the flashing line button
• Navigate to the held call
• Press the Resume softkey

To toggle between held calls on shared lines

• Press the flashing line button

To end a call

• There are multiple ways to end a call:
  • Replace the handset or Press the Speaker button or Press the Headset button or
    Press the End Call softkey

To place up to a 16-way conference call

• While connected to an active call, press the Conference button
• Dial the next participant
  • Option: Announce the conference
  • Press the Conference button or Conference softkey

To add additional participants

• Repeat the above steps

To add an incoming caller to an existing call or conference

• While connected to the incoming call, press the Conference button
• Press the flashing line button
• Press the Yes softkey to confirm and complete the conference

To view conference participants

• Press the Details softkey

To remove a participant

• Navigate to the participant to remove
• Press the Remove softkey

• While on-hook, press the DND softkey