If you are a student interested in initiating or terminating service, please review our Local Services for Students page.

Faculty and staff needing to move, add, change, or remove existing lines or sets, must send an ISR to IS&T Communication Services.  Please contact us at 617-353-2097 or phone@bu.edu with any questions or for an estimate on the cost of work you would like done.

Please allow 6 to 8 business days for most standard orders.

Phone Line Monthly Charges

Analog lines

The monthly charge for an analog line is $14.33. On top of the line charge there may be additional feature (such as voice mail) and phone set charges.  There are also additional per minute usage charges.

Example:  $14.33 (analog line charge) + $5.00 (standard voice mailbox) + $5.10 (M9116 set) = $24.43 (total monthly fixed charge)

MBS (digital) lines

The monthly charge for an MBS (digital) line is $20.33. On top of the line charge there are additional feature (such as voice mail) and phone set charges.  There are also additional per minute usage charges.

Example:  $20.33 (MBS line charge) + $5.00 (standard voice mailbox) + $10.08 (M5208 set) = $35.38 (total monthly fixed charge)