Use the Start button or double-click on the Outlook icon and wait for it to open.

  • The first time you launch Outlook 2003 on a computer with which you have used prior versions of Outlook, it will automatically import existing accounts and settings. If one of those is your BU account then you may be all set with configuration and could be ready to move on to other topics. If you do still need to set up your ACS account, please read on.
  • If this is the first time you have configured Outlook at all, it will launch a wizard to walk you through the process. If you want to, you can follow the wizard through, but our instructions will assume that you click on Cancel, allowing us to help you configure the mail program using the menus.
  • Once Outlook is open and the wizard is closed, choose Tools->Email Accounts from the menu.
  • In the Email Accounts dialog box, click to Add a new email account and click Next.
  • Indicate that you are setting up an IMAP account and click Next.
  • Enter your settings as shown below, replacing Jo Schmoe with your own information.
  • Once you have finished the settings, do not click Next yet. Instead, click on the More Settings button.outlook2003
  • On the General tab, you may want to add Boston University as your location.
  • Also, as shown below, on the Advanced tab, indicate that you want to use SSL (port 993) with IMAP by checking This server requires an encrypted connection to select it.
  • Below that , indicate that you want to use SSL (port 465) with SMTP by checking This server requires an encrypted connection.
  • Next, set up the Outgoing Server tab as shown below. The User Name is your BU login (the portion of your BU email address that comes before @bu.edu) and the Password is your Kerberos password.
  • Your standard settings are now complete!

Changing Your Settings

If you discover later that you need to change any settings, such as your SMTP server setting, or your Root folder path:

  • Choose Tools->Email Accounts from the menu.
  • In the Email Accounts dialog box, click to View or change an email existing account and choose Next.
  • Select the BU (acs-imap) account and click Change.

Outlook’s User Interface

Outlook 2003 looks somewhat different from previous versions of Outlook, and different from other popular mail programs. If you were used to something else, you may want to explore through the features a bit to see where things are. If you like the new look, great. If you would rather modify the interface so that it looks more familiar, here are some setting changes to help you revert:

  • Choose View-Reading Pane-Bottom.
  • Choose View-Arrange by and (turn off) Show in Groups.
  • Click on the Folder List button (bottom left) to display the folders in a more familiar way.

Purging Deleted Messages

Users of Outlook with IMAP will need to bear in mind that deleted or moved messages are marked for deletion but will not be “purged” (removed entirely) until you manually Purge Deleted Messages. To make it easier to quickly purge the messages marked for deletion, you should set up the following button:

  • Choose Tools-Customize and click on the Commands tab.
  • Click on the Edit category and scroll down until you see the Purge Deleted Messages option.
  • Click to select the Purge Deleted Messages option and drag it up to your toolbar. One nice place to locate it might be next to the black X tool (which represents “delete”).
  • After you see the words Purge Deleted Messages on your toolbar, you can click Close.
  • (In the future, if you need to move that command off of the toolbar, or move it to another location, simply repeat the above steaps but drag it back onto the Edit list.)

Working with Folders

When you are working with Outlook, you should be able to see the list of your folders in a window to the left. If you are using IMAP, you will see both local folders (those that reside on your computer) and your remote folders (those that reside on the server). (In fact you will have two Inboxes. One will be the local Inbox and one will be your server Inbox.) You can create new folders either locally or on the server using the File-New Folder menu. Move messages between folders just by dragging them.

About the Mail Directory

If, after configuring your mail program and connecting to the server, you do not see any of your known/existing mail folders, or you see a lot of extra files that you didn’t expect to see, set the Root folder path (a.k.a. the IMAP server directory) as Mail. This requirement is rare, but could be an issue for some ACS accounts created prior to February 19, 2008. To make that change, go back to the More Settings button and click the Advanced tab. Set your Root folder path as Mail.