As described by Microsoft,┬áSkype for Business/Lync is, “communications software that creates a virtual connection between you and the people you work with. It lets you talk, share your desktop and programs, and work together in real time, all from your computer.” Skype for Business/Lync offers instant messaging, Skype-to-Skype high-definition (HD) voice and video calling, rich online meetings, web-based video conferencing, and recording capabilities. Additional details are provided in the service description for BU Skype for Business/Lync.

Many BU faculty and staff already have Skype for Business/Lync installed on their BU-owned computers. If you don’t already haveSkype for Business/Lync, or would like it for a personally-owned computer or device, you can install it as described on the Get Skype for Business/Lync page.

After you launch Skype for Business/Lync, you should log in using your full BU email address (as login@bu.edu) and the password you use to access email.

Once you have Skype for Business/Lync up and running, the first thing you might want to do is search on the name of a friend/coworker so you can practice communicating. You can use the provided buttons to send them an instant text message, or even call them via audio or video. You can explore Skype for Business/Lync’s buttons and menus on your own, or review the basic instructions available from Microsoft.

In addition to communicating with individuals, you will also be able to participate in Skype for Business/Lync Meetings.

Note that, in order to see the presence/availability of those you communicate with most often, you will want to add them to your Contacts list and have them add you.

Yes. IS&T offers Skype for Business/Lync training. In addition, on-line training materials are available, as described below in the Learn More section.

The features and capabilities of Skype for Business/Lync do vary somewhat across clients. See Microsoft’s Client Comparison Tables for more information.

(Those accessing Skype for Business/Lync from a VDI desktop machine will experience limitations with use of Skype-to-Skype chat and video; and Skype for Business/Lync meetings. Learn more on the Common Questions and Troubleshooting page.)

Yes! See the Skype for Business/Lync Meetings page for detailed information.

Yes. You can communicate with Skype for Business/Lync users via instant messenger or audio. See the Skype for Business/Lync Integration page for detailed information.


Non-BU affiliates can communicate with anyone using BU Skype for Business/Lync, as described on the Guest Access page.

In addition to the Learn More topics below, you should review our Skype for Business/Lync Meetings and Common Questions and Troubleshooting pages where we have compiled a list of the answers we think BU subscribers will be most likely to need when getting started with Skype for Business/Lync. Support for Skype for Business/Lync is provided through the IT Help Center – submit a Help request or call 617-353-4357.

Yes. Please review the Security Considerations page for more information.


You’ll learn even more about Skype for Business/Lync simply by exploring the menus and reviewing the information below.