What is Lync?

As described by Microsoft Lync is, “communications software that creates a virtual connection between you and the people you work with. It lets you talk, share your desktop and programs, and work together in real time, all from your computer.” Lync offers instant messaging, Lync-to-Lync high-definition (HD) voice and video calling, rich online meetings, web-based video conferencing, and recording capabilities. Additional details are provided in the service description for BU Lync.

How can I get it?

Many BU faculty and staff already have Lync installed on their BU-owned computers. If you don’t already have Lync, or would like it for a personally-owned computer or device, you can install it as described on the Get Lync page.

How do I log in to Lync?

After you launch Lync, you should log in using your full BU email address (as login@bu.edu) and the password you use to access email.

How can I get started using it?

Once you have Lync up and running, the first thing you might want to do is search on the name of a friend/coworker so you can practice communicating. You can use the provided buttons to send them an instant text message, or even call them via audio or video. You can explore Lync’s buttons and menus on your own, or review the basic instructions available from Microsoft.

In addition to communicating with individuals, you will also be able to participate in Lync Meetings.

Note that, in order to see the presence/availability of those you communicate with most often, you will want to add them to your Contacts list and have them add you.

Is training available?

Yes. IS&T offers Lync training. In addition, on-line training materials are available, as described below in the Learn More section.

Does every version of Lync offer the same features?

The features and capabilities of Lync do vary somewhat across clients. See Microsoft’s Client Comparison Tables for more information.

(Those accessing Lync from a VDI desktop machine will experience limitations with use of Lync-to-Lync chat and video; and Lync meetings. Learn more on the Common Questions and Troubleshooting page.)

I can hold meetings via Lync?

Yes! See the Lync Meetings page for detailed information.

Can I communicate with Skype users?

Yes. You can communicate with Skype users via instant messenger or audio. See the Skype Integration page for detailed information.


Can guests/contractors/vendors who work with us also use Lync?

Non-BU affiliates can communicate with anyone using BU Lync, as described on the Guest Access page.

What's the best way to get help with Lync?

In addition to the Learn More topics below, you should review our Lync Meetings and Common Questions and Troubleshooting pages where we have compiled a list of the answers we think BU subscribers will be most likely to need when getting started with Lync. Support for Lync is provided through the IT Help Center – submit a Help request or call 617-353-4357.

Are there any security considerations with Lync use?

Yes. Please review the Security Considerations page for more information.