1. Use Internet Explorer for best results with SharePoint 2007

SharePoint 2007 works best with Microsoft’s Internet Explorer (IE) browser. Other browsers allow you to log in and view, upload, and download files with basic functionality, but only IE allows you to edit files directly from the browser, upload multiple files, open a document library in Windows Explorer, or edit a library or list in datasheet mode. If you have access to IE you’ll find that it provides a much better SharePoint experience. If you have IE installed on a Windows-based PC but generally prefer to use Firefox or Chrome as your browser, you also have the option of installing IE Tab, which you can configure to display SharePoint pages in IE within a tab in your preferred browser.

2. Use Microsoft Document Connection for Mac

Instructions for using Microsoft Document Connection to connect to a SharePoint site from a Mac running Office 2008 SP2 or Office 2011

  • In your Applications folder, find Microsoft Office 2011 and open the folder
  • Double click on Microsoft Document Connection
  • When it launches, click on Add Location and select Connect to a SharePoint Site
  • In the Address box, enter the address of the SharePoint site to which you like to connect. E.g., to connect to Information Services & Technology’s SharePoint site, you would enter:
    • https://share.bu.edu/sites/ist
  • Click the Connect button
  • When prompted for credentials, enter the ones specified when you were granted access to the site
    • If you have an AD2 account, access was probably granted to that account, so enter the following:
      • AD2your_login_name (make sure you enter AD2 before your login name)
      • Use your AD2 password — the password you use to read your email
    • If you do not have an AD2 account, access was granted to your AD account, so enter the following:
      • ADyour_login_name  (make sure you enter AD before your login name)
      • Use your regular BU Kerberos password

3. Configure your Windows-based PC for single sign-on to SharePoint

Read these instructions to eliminate the need to log in to SharePoint.

4. Resolve “Access Denied” errors

Most common “Access Denied” problems when logging in to SharePoint can be resolved easily by following these two tips.

a. You may need to specify your account’s domain: AD or AD2

When you log in to a SharePoint site at Boston University, you may need to prepend either “AD” or “AD2″ to your login name (without the quotes, and be sure to use a back-slash rather than the more common forward-slash). Examples:

  • ADfred
  • AD2fred

Here’s how to determine which you should use.

  • If you read your mail on Microsoft Exchange and you log in using a password that is different from your Kerberos password, you almost certainly have an AD2 account; specify “AD2″ before your login name and use the same password you use to read your mail on Exchange. This will be the case for most people who work in a business office at the University.
  • If you don’t have an AD2 account with a separate password, specify “AD” before your login name and use your Kerberos password to log in. This will apply to most faculty, students, and staff who do not work in a business office at the University.

There are situations where you won’t need to prepend this domain designation, but it NEVER hurts. For suggestions on how you may be able to eliminate the need for logging in altogether, see “Enabling single sign-on to SharePoint.”

b. Start at the entry point (URL or link) specified

The other common cause for access denial is trying to begin your connection to SharePoint higher up in the “tree” than the starting point where you have been granted access. You won’t be able to log in at the top level and work your way down. Make sure you begin your SharePoint session by entering the URL or clicking on the link you were given.