Q: I have an HDTV; why can’t I get BU HDTV channels?
A: You will only receive BU HD channels if your television has an ATSC built-in tuner capable of receiving Clear QAM signals. Most HDTVs are sold “HDTV ready,” meaning they are capable only of receiving HD channels through a digital cable box, such as those provided by cable or satellite companies. You can buy an HD tuner, although they are expensive (see LG Electronics on the Web). A less expensive option to consider, if your TV has the ability to do both HD and off air, is a UHF off-air antenna. Some students have bought a table-top rotary VHF UHF Radio Shack Antenna for around $50. These pick up local broadcast HD channels.
Q: How do I connect to the BUTV System?
A: The Boston University Television System is available to most on-campus residences. To receive service, you need to connect an RG-6 coax cable-TV cable from the cable wall outlet to the coax input on your television set.
Q: Where can I get an RG-6 coax cable?
A: Coax RG-6 cables are standard items at electronics and computer stores, including Radio Shack at 730 Commonwealth Ave.
Q: How do I connect a DVD player or VCR?
A: Connect the cable from the room outlet to the DVD/VCR (“VHF IN”), and then connect the DVD/VCR (“VHF OUT”) to the television (“VHF IN”).
Q: Is the BUTV System compatible with TiVo?
A: Yes. TiVo gets its information from www.zap2it.com. TiVo will ask you to enter your zip code  and which cable system is being used [Boston University]. It will then download the channel guide to your TiVo unit.
Q: How do I connect my computer to the BUTV System?
A: NTSC television signals may be viewed on your computer screen by using a PC TV card. Generally, a card must be inserted into your computer that has an input connection for the CATV. The performance and quality varies according to the equipment used.
Q: Are all on-campus residences connected to the BUTV System?
Q: How can I find out what’s on?
A: For a complete programming guide, go to www.zap2it.com and enter your zip code (02215), then select Boston University.
Q: Why are the local broadcast stations: WGBH, WGBX, WBZ, WCVB, WHDH, and WFXT, listed in the channel guide twice?
A: We are broadcasting the local channels in both HDTV and standard television format. The channels in HDTV format are found in the low band on channels 2-XX, 4-XX, 5-XX, 7-XX, and 8-XX. For standard format televisions, these local stations are located on channels 12, 14, 15, 17, 25, and 44.
Q: Why am I only receiving channel 6 (WTBU)?
A: With many TVs, it is necessary to perform a channel scan in order to connect to the entire channel lineup. Typically, channel scan can be activated by using the “menu” button on your remote. You also need to be sure that your TV is programmed to cable and not off-air.
Q: Why do I only get channels up to Channel 13?
A: Most television sets have a setting to enable reception of either Off-Air Antenna or Cable. On the campus television system, your television must be set to “Cable” (or “CATV”, “CATV – IRC”). Most televisions come with a default setting of “Off-Air” (or “Antenna”). You must change this default setting to enable reception of all cable channels. This setting may be changed either by moving a switch or by following menu prompts for set-up.
Q: My television has the old-type rotary position tuner that only has Ch 2 – 13. How do I receive the other BUTV channels?
A: You won’t – unless you can run the cable through a CATV tuner or a VCR that has a CATV tuner; and then connect the output of that device to your television. CATV tuners are available at retail electronics stores, but are expensive. You may be better off pricing a new television set.
Q: What about service problems or outages?
A: Please use the customer support link on this site for problems with your service. This may include lack of any signal, damaged wall outlet, and poor reception. If a site visit to your room is required, it will be scheduled using this customer support link.