IS&T offers a service management system to support ITIL processes for Incident, Request, Problem, Change, Knowledge, and Release and System Development Lifecycle Management. Service management systems provide a framework within which an organization can have the right people, tools, and processes in place to function optimally and provide excellent customer service.

  • ServiceNow is a fully integrated enterprise service management ticketing system. It is a commercially available software package specifically designed to address the service process needs within an organization. ServiceNow is configured to meet BU’s unique requirements and is supported by IS&T staff.... more »