Satisfaction Survey Results
Survey Responses by Service Component (May 2013 Only)
IS&T Client Survey Responses upon Support Ticket Resolution
Ticket Closure Trends
Requests vs. Incidents Over Time
Incidents
IS&T Service-impacting (Priority 1) Incidents
IS&T Priority 1 Incidents by Service Component (July 2012 – May 2013)
Priority 1 Incidents by Client Service (CY2012/2013)
Priority 1 Incidents by Service Component (CY2012/2013)
IS&T Priority 2 Incidents
Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.
IS&T Incidents (Excluding Priority 1)
Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.
Service Requests
IS&T Priority 2 Service Requests
Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.
All IS&T Service Requests
Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.