Technical Services and hardware repair
The IT Help Center now includes an on-campus, manufacturer authorized Technical Services division. This division is currently located at 533 Commonwealth Avenue (Kenmore Square) and can be reached at 617-353-5556. Our skilled technicians, who formerly offered these services at University Computers, are certified to provide in-warranty and post-warranty repairs, upgrades, and service for most major manufacturers including Apple, Dell, HP/Compaq, Lenovo, Sony, and Toshiba.
Repair & Installation Services
Our technicians are certified to efficiently diagnose and repair your hardware problems. In most cases there is no charge for systems still under manufacturers' warranty.
NOTE: software repair and consumables are not covered by manufacturer warranties. Physical damage, including liquid spills, is not covered by most manufacturer warranties.
Our competitive labor rates
Out-Of-Warranty repairs mean that your overall repair costs will be lower.
Boston University Departmental Onsite Service Request Form
To request an onsite service call to your department please use the Request Form.
Hardware Repair Services
We provide carry-in service for individuals who are members of the Boston University Community and we provide on-site service for Boston University departments. We support the following products:
Apple
All domestic desktop and laptop products.
Compaq
All of the domestic business line of desktop and laptop products.
We can not perform in-warranty service on consumer desktop or laptop products including Presario Notebooks or Desktops.
Dell
All desktop and laptop products purchased by BU students, faculty, and staff. Dell products purchased elsewhere will require a Dell transfer of ownership to be eligible for service through Technical Services.
Some Dell warranties may require a labor fee.
Hewlett Packard
All of the domestic business line of desktop and laptop products.
We can not perform in-warranty service on consumer desktop or laptop products including Pavilion laptops or desktops.
Lenovo
All domestic desktop and laptop products.
Sony
All domestic VAIO desktop and laptop products.
Toshiba
All domestic desktop and laptop products.
- In some cases, Technical Services may send the computer to the manufacturer or a partner company to facilitate the repair.
- Software, including operating system and consumables, are not covered under your manufacturer's warranty. These are billable services.
- Many manufacturers’ warranties do not cover liquid spills or physical damage.
- The manufacturer's limited warranty may not cover on-site travel fees. This may be a billable service.
Repair Pricing
Diagnosis
Depot
Diagnosed within the current posted number of days.
Onsite
Technician onsite next business day, unless later date requested by customer, diagnosed within quoted time period.
Repair
Installation
On-site Service Request
http://oompatech.bu.edu/uc/oompatech/servicerequest/
Technical Services & Support: Terms & conditions
Introduction
All service provided by IT Help Center Technical Services is subject to, and by signing the Service Order Form, you agree to be bound by these terms and conditions. In addition, any service provided by IT Help Center Technical Services pursuant to a personal Computer Service Agreement will be subject to the terms and conditions of that Agreement and in the case of any conflict between that Agreement and these terms and conditions, the Personal Computer Service Agreement will prevail. The term equipment as used herein refers to personal computers, component parts and applicable options.
Services Provided
The IT Help Center will provide the service indicated on the Service Order Form and will at its option repair malfunctioning equipment with new or serviceable parts. Replaced parts become the property of the IT Help Center. The IT Help Center reserves the right to inspect any equipment presented for service and to charge a diagnosis fee for equipment not covered under manufacturer warranty. The IT Help Center reserves the right to send any equipment to the manufacturer or vendor thereof for service.
Payments
All charges for services and/or parts shall be due and payable upon demand by the IT Help Center. The IT Help Center reserves the right to request and retain a deposit to be applied against total charges. You are also responsible for any delivery and/or other transportation charges.
Warranties, limitation of liability, and disclaimer
The IT Help Center warrants that any service provided by it pursuant to the Service Order Form will be free of any material defects for a period of ninety (90) days following the completion of such service. All parts provided by The IT Help Center will be covered by the manufacturer warranty, if any. The IT Help Center sole responsibility with respect to this warranty will be to correct any such defect in the service and to repair or replace the part(s) in question. The IT Help Center will not be liable to you for any failure or delay in providing service or parts pursuant to the Service Order Form or for any damage which may occur in connection with such services or parts, except to the extent that such damage is the proximate result of the IT Help Center willful conduct or gross negligence.
IN NO EVENT SHALL The IT Help Center BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS), EVEN IF The IT Help Center HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR A CLAIM AGAINST YOU BY ANOTHER PARTY. THIS IS A SERVICE CONTRACT. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, The IT Help Center DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Miscellaneous
These terms and conditions may be modified only by a written agreement signed by you and an authorized representative of The IT Help Center. You may not assign, transfer, or delegate any of your rights, duties, or obligations under the Service Order Form without the prior written consent of The IT Help Center. Any attempt by you to do so will be void. The IT Help Center will not be held responsible for failure to provide service or parts due to causes beyond its control. These terms and conditions will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.
Pricing
Labor rates do not include service parts. All labor services and service parts will be billed at the current prevailing rates. A copy of the prevailing rates is posted above. Software support is not covered by hardware warranties.
Storage fees and machine abandonment
It is the responsibility of the customer to pickup the equipment within 20 business days of notification of completion of services. Any equipment not collected within 20 business days will incur a daily storage fee of $10, up to a maximum of $250. Equipment not collected within 45 business days of notification of completion of services will be deemed abandoned and disposed of by The IT Help Center.