Welcome to the IT Help Center!
If you have just been hired to work as an IT Help Center Consultant, congratulations! This page explains some of the things that will happen between now and the time you first start work.
Paperwork
There is a small amount of paperwork that you must complete before
you begin working at the IT Help Center. We will ask you to print out and
fill out some of the following forms and then return them to Linda.
- The
Information Technology Hiring Short Form is required for
everyone who works at the IT Help Center.
- If this is your first job at BU and
you are a US citizen or permanent resident, you will need to
come in with some specific forms of ID and fill out
the I-9 form. The form itself tells you (on the last page)
what types of ID you will need. Note that you should only fill
out Section One of this form -- the IT Help Center staff will fill out
Section Two.
Note: If you are an International Student, please read this important information (PDF), and file your I-9 with the ISSO rather than with the IT Help Center staff. You can then bring us the form the ISSO will give you.
- If you'd like direct deposit of your
paycheck, here is a direct deposit form
that you can fill out.
- If you haven't filled out a tax withholding form recently, you may want to give us an updated W-4 form.
- The IT Help Center requires all new hires to complete a FERPA form. The Family Educational Rights and Privacy Act is a federal law that guarantees the confidentiality of a student's records. For more information on FERPA visit the Student Employment Office Web site.
- When to Work Consent Form. The IT Help Center uses a scheduling program called When to Work. This program sometimes generates automated messages that you may find useful. In order to store your e-mail address on their servers, we need you to sign this consent form.
Please feel free to contact Linda if you have questions about any of these forms.
Other forms
That's all we need to hire you. However, if you find you need
any additional payroll forms during your time at the IT Help Center, the SEO
Web site is the
place to look.
Your Start
Date and Your Schedule
Linda Jerrett (ljerrett@bu.edu) does the scheduling for the IT Help Center
student consultants and if you have any questions about your start
date or the hours you will be working, please contact her.
Our Mail Alias
Shortly before you start work at the IT Help Center, we will add your e-mail
address to the IT Help Center student and staff mail alias. We use this
alias to communicate with all the IT Help Center student consultants, and
other IT Help Center students may use it to communicate with you, so please
try to read your mail regularly.
The IT Help Center Intranet
The IT Help Center has an Intranet at www.bu.edu/pcsc/internal.
When you start work, you will be added to the access list for
this part of the Web. You will then be able to access our intranet
-- simply enter your BU login name and password when prompted.
Here you will find a number of IT Help Center internal documents, including
the schedule, contact lists and photos of the other consultants,
referral policies, tips, and the IT Help Center Student Consultant Handbook. As great place to start is our General Information page for new consultants.
The IT Help Center Student
Consultant Handbook
The IT Help Center Student Consultant Handbook, found on the IT Help Center Intranet,
is designed to address many of your questions about working at
the IT Help Center. We recommend you at least skim through the handbook
before you begin work. Please plan to read all the way through
the handbook sometime in the first week after you start work.
The handbook also includes important information on using the STEP payroll program so you can enter hours and get paid -- please be sure
that you understand this section!
IT Help Center Staff
and Student Consultants
The IT Help Center includes numerous staff members whose offices are at 100
Cummington Street and 533 Commonwealth Ave. We have a public list
of the IT Help Center staff and you will find more detailed information
on the Intranet, including Consultant On Duty information. Each
of the staff is Consultant On Duty one day a week, and you can
always call, IM or e-mail us if you need help or backup. You will
also be working with a number of other student
consultants. On the intranet you will find more detailed information
about your co-workers, including photos and contact information.
Questions
If you have any questions about your work at the IT Help Center, please
feel free to talk to any of the
IT Help Center staff. We look forward to working with you!