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IT Help Center STUDENT HIRING: ResNet Hiring & Fall hiring is now closed
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>IT Help Center RESnet TECHNICAL consultant (short term)
Hiring is CLOSED for short term IT Help Center ResNet Tech jobs.
Please read below for details if you are interested in joining us for Fall 2010!
The ResNet job during move-in: This is the perfect job for students who are good with computers and whose friends are always bugging them for help with their laptops. If you are looking for a fun, challenging and temporary job, you found it! This spring we will be hiring up to 40 BU students to work an intensive and rewarding two-week back-to-school computer support job during the Fall move-in period. If hired, you will be part of a large, friendly and efficient team that helps other students get connected to the campus network. The team also works together to answer a variety of other computer questions. This job is the best 'in' to getting an IT Help Center job later on!
We will provide two days of paid training, free food & more! The 2010 pay rate for IT Help Center ResNet Technical Consultants starts at $10.00 per hour.
>IT Help Center technical consultant (long term)
Hiring is CLOSED for long term Tech jobs in the IT Help Center (Fall '09).
All IT Help Center Consultants also participate in fall move-in support along with those filling the short term IT Help Center ResNet Technical Consultant positions.
Throughout the year, the IT Help Center employs up to 80 student consultants who answer most of the questions that come into our consulting offices either on the phone* or in-person. These questions cover a broad range and include personal computing software and hardware issues and e-mail account questions and activation. Our consultants will offer assistance in our self-service area, guiding and educating our customers on supporting their own technology. Consultants will also offer support to customers visiting our demo center. Students will work at both the IT Help Center and our new location, the IT Help Center @ Mugar.
IT Help Center Consultants also participate on our move-in support team in the fall, which is a challenging job that looks great on your resume! Our graduates are employed at Microsoft, Google, Apple, Avid and many other companies around the world.
The pay rate for IT Help Center Consultants starts at $10.50 per hour. IT Help Center Consultants also earn small merit increases each semester through the Student Employment Office. This job offers opportunities you won't find anywhere else on campus!
Our main consulting office is temporarily located in the basement of 533 Commonwealth Ave., below Bertucci’s. If you want to know more about what we do, take a look at our Web site at www.bu.edu/tech/help.
*Solid English language skills and the ability to communicate clearly on the telephone and in-person are requirements of all IT Help Center positions.
>other technical support positions on-campus
At times, other technical support groups on-campus request our assistance in locating strong, technically qualified students to fill open positions in their groups or departments. Some questions on the application are geared for these positions. If you note your interest in other possible job openings, you may be contacted by other student managers from outside of Information Technology.
Please e-mail Linda Jerrett at ljerrett@bu.edu for more information about these opportunities.
>How to apply for all job opportunities:
1. Check your qualifications.
- You should be currently enrolled at Boston University as an undergraduate or graduate student. (Entering freshmen welcome!)
Note: It is very unusual for us to hire anyone who is in his or her final year at BU for long term employment as an IT Help Center Consultant - however please feel free to apply for a ResNet position during your final fall on campus. - You should have an in-depth knowledge of Windows and/or Macintosh personal computers.
- You should have experience with a wide variety of computing software, and you must be able to communicate this knowledge to people of all levels of technical understanding.
- You should be enthusiastic about improving your skills and be able to work independently.
- You should enjoy working with people and have excellent English language communication skills.
- You don't need to be Work-Study to work here but it is fine if you are. (Please note: ResNet is NOT a work-study position). Other groups have their own rules about work-study that can be discussed with them directly at an interview.
- For IT Help Center long term employment, you need to be able to commit eight (8) or more hours per week in blocks of at least 2 hours. Scheduling is worked out after you are hired and open hours vary by location.
- IT Help Center ResNet Consultants will find more specific requirements on the application and will receive a scheduling form after they are hired.
2. Fill out an application form.
(When hiring is open, a link to the application will appear here.)
3. We will contact you.
Within two weeks after you submit the form, we will contact you to let you know the status of your application. If your qualifications look like a good match, we'll set up a time for an interview if we are hiring at that time. If hiring is closed then we will retain your resume for the next hiring period.
4. Soon after the interview, you'll find out if you're hired.
As soon as we can, usually within a week after the interview, we'll get back in touch with you by phone or e-mail to tell you whther we can offer you a job. Please note that final hiring for long term positions can take longer depending on the time of year. Most long term spots are filled by students who have worked during ResNet.
5. If you get the job...
If wew do hire you and you accept the job, congratulations! Please see the welcome page for your position to find the paperwork you will need to fill out, plus information on what will happen between now and the time you start work.