contacting the IT Help Center
The IT Help Center is a department of the Office of Information Technology. We provide personal computing support to the students, faculty and staff of Boston University via this Web site, our tutorials program, individual consulting, and our telephone and walk-in support center.
Current IT Help Center Hours
IT Help Center and Help Desk hours are maintained on the home page at www.bu.edu/pcsc/.
Contact us
Call 617-353-7272 or write to ithelp@bu.edu for assistance with your personal computer.
Call 617-353-2784 or write to help@acs.bu.edu for help with your ACS account or UNIX-based applications that run on ACS.
Visiting the IT Help Center
We're located in the basement at 111 Cummington Street. Here's what to bring and what to expect if you are coming to the IT Help Center with your computer.
Other Computing SUPPORT Resources
Other Departmental Resources on Campus
Other e-mail servers
Although the vast majority of people do read mail on BU's ACS server (using Horde at www.bu.edu/webmail) there are other servers in use at BU. Particularly if you are a faculty or staff member, or on the Medical Campus, and you are not able to use mail at www.bu.edu/webmail, it's possible that you instead read on another server...
Instructional technology information for faculty
A compiled list of known instructional resources for faculty is available at www.bu.edu/pcsc/teaching/.