Printer Support

Overview	IS&T offers basic support for many types of departmental and desktop printers. We will troubleshoot problems, resolve what we can, and make recommendations for follow-up service with contract service providers if necessary.
Available To	Departments
Benefits	Besides resolving minor printing problems, such as paper jams and low-toner conditions, we can also help with networking issues such as protecting a printer from outside attempts to print. On printers with the appropriate feature set, we will help define mailboxes and set up secure printing.
Key Features	Most routine printer problems can be resolved by IS&T staff, so print services are restored quickly. Problems are diagnosed before you call the vendor, avoiding charges for unnecessary service calls. Proper configuration optimizes your printers’ utility and security.
Requirements	None
Cost	No charge
Getting Started	Submit service requests online or send e-mail to ithelp@bu.edu.