Beginning with the class of 2015, incoming students will have BU email accounts provided through BU Google Apps instead of ACS. In addition, all members of the class of 2011 can transition from ACS to use of BU Google Apps, which will allow for continued use of firstname.lastname@example.org as an alum.
Beyond that, all members of the BU community who currently have an ACS account are welcome to use BU Google Apps instead. However, faculty and staff should check with their departmental administrators before opting to forward ACS mail to the Mail component of BU Google Apps since, for most faculty and staff, use of Exchange is recommended.
- How can I save a copy of messages I send in Horde?
- What will happen to my email account after graduation?
- Can I use a web-based mail program and continue to use other mail programs, too?
- I am receiving the error message, “You do not have access to Boston University Horde/Imp Webmail on www.bu.edu…” when I try to log in. How do I resolve this?
- Perhaps your email account is hosted on Exchange or another BU server?
- When web-based mail is unavailable can I use something else?
- Is there a way I can empty an entire folder (to delete large quantities of messages at once)?
- I keep getting an error message that there is a problem accessing my account.
- Is there a problem with web-based mail? It usually works but it doesn’t today.
- What happens if I accidentally leave a mail program open at home, and then try to use web-based mail when I’m away?
- Can I set up an auto-reply if I’ll be unable to check mail regularly?
- When I read mail with my desktop mail program I have messages in my Inbox, but when I use web-based mail I can’t see them.
- How do I create folders?
- How do I create subfolders?
- How do I move mail to folders?
- Didn’t see your answer here?
Click on Options and then, under Options for Mail , click Personal Information. Scroll down to the bottom of the page, check the Save Sent Mail box, and click the Save Options button. New outgoing messages will then be saved automatically, provided you have sufficient quota space available to store them.
If you have not already done so, you should transition from ACS to use of BU Google Apps, which will allow you to have continued use of email@example.com as an alum.
Yes. The web-based mail offered by BU uses the IMAP mail protocol and can be used interchangeably with any other mail programs that are configured to use IMAP. Web access is an ideal way to use mail. However, we are aware that you might also want to use a desktop mail program or handheld device and IMAP gives you that option.
I am receiving the error message, “You do not have access to Boston University Horde/Imp Webmail on www.bu.edu…” when I try to log in. How do I resolve this?
If you see this error message when you try to log in, it means that you do not have an ACS account, or you have one that has not been activated yet. Note that Online Learning accounts (distance learning students) generally do not have ACS mailboxes. If you have an Online Learning account, mail addressed to firstname.lastname@example.org is forwarded to your regular email account at the address you specified when you set up your Online Learning account.
It is possible that your email account is hosted on Exchange or another BU server. Although the vast majority of people read mail on BU’s ACS server (using Horde at www.bu.edu/webmail), there are other mail servers at BU. Horde does not read mail from these servers.
Yes. Sometimes web-based mail experiences downtime, but you can still access your mail (unless it is also a server downtime). Because web-based mail uses the IMAP mail protocol, it can be used interchangeably with other IMAP mail programs (such as Outlook, Thunderbird, or Mail on a Mac).
Yes. Click on the Folders button. On the Folders screen, check the box next to the folder you want to empty and select Empty Folder(s) from the Choose Action menu. This will delete all messages in that folder so you will be asked for confirmation.
I keep getting an error message that there is a problem accessing my account. How can I resolve this?
When this happens, try restarting the web browser. If you have a mail page bookmarked, please make sure you are bookmarking www.bu.edu/webmail, and not one of the pages that you see after you log into your account.
The most common cause for people having problems with web-based mail is that they have bookmarked a page other than www.bu.edu/webmail as their starting point. You can often get things working again simply by restarting your browser and going directly to www.bu.edu/webmail rather than any saved bookmark.
What happens if I accidentally leave a mail program open at home, and then try to use web-based mail when I’m away?
This is not ideal, but usually you will get an error message if the conflicting mail programs are causing an issue. Feel free to contact us if, after quitting both email programs and restarting just one, your mail seems to have been corrupted.
You can set up automated reply messages for your ACS account. This automated reply will work for all mail coming into your ACS account, regardless of which mail program you use to read your mail.
When I read mail with my desktop mail program I have messages in my Inbox, but when I use web-based mail I can’t see them.
There are two possible explanations for this:
- Option 1 – It’s possible that the desktop mail program you are using is set to read mail using the POP mail protocol rather than IMAP.
- Option 2 – It’s possible that your messages are there in web-based mail, but you aren’t viewing them. Make sure that you are navigating between the pages of messages to see those that are displayed on later pages.
- Click the Folders button at the top of the screen to view your current list of folders.
- To create a new folder called (for example) work click on the Choose Action: drop-down menu
- Select Create Folder
- Enter work in the box that appears.
- Click OK in this window to finish creating the folder.
You will now see your new folder in the folder list. Repeat these steps to create other folders if desired — for example, you might create folders for different parts of your life: research, family, friends, and so on. If you later use another mail client, you may need to “subscribe” to the new folder(s) within that mail client in order to see them.
There are two ways to create subfolders within Horde.
- Using the Folders section from the top menu when viewing Mail:
- Click on Folders.
- (optionally) Create a new top-level folder using the Create Folder option from the drop-down menu.
- Place a check next to the top level folder to collect sub-folders.
- Select Create Folder from the drop-down menu.
- A requester will appear which tells you that you are creating a new folder under the selected folder.Â Enter the name of the new folder into the requester.
You have now created a subfolder.
- Using the Filters section of Horde
- Click on Filters.
- Create a new rule or modify an existing rule.
- Name the rule.
- Set the criteria for the rule to match on.Â Note: “All…” requires every condition to be true while “Any…” requires only one condition to be true.
- Select Deliver to folder from the Do This section.
- Select Create new folder from Select target folder drop-down.
- Enter the full path to the sub-folder you wish to create. i.e., Archives/20090220
- The new folder will be created in the tree and selected in the drop-down.
- Set any of the Mark messages as flags.
- If you do not wish for a matching message to be passed to any additional rules, place a check in the Stop checking… check box.
- Click Save.
- You should now be on the main Filters page.Â You can re-order your new rule here so it is called before other rules either by clicking on the up or down arrows, or by typing a number into the order field on the far right of the rule entry.
- First, create one or more mail folders as explained above.
- Looking at your Inbox, select all the mail you want to move. You can do this by using the Select: drop-down menu, if you want to select all mail or all mail that fits a certain pattern, or by clicking in the box next to each mail message you want to move.
- Once the messages you want to move are all marked, go to the Messages To drop-down menu and select the folder you would like to move this mail to.
- Click the Move button.
Your mail has now been moved. Now, to view, reply to, forward or otherwise work with the mail in another folder at any time, simply click the Folders toolbar button and then select the folder you want to work with.
Click the Help button on this page, or contact the IT Help Center.