RESOLVED: SafeConnect for the Guest Wireless network is slow and can be unresponsive

Sunday, July 10th, 2016

Incident Discovery Time: 07:00pm on 07/10/2016 Time of Resolution: 09:00am on 07/11/2016 Services Impacted: Wireless Network Description of Impact SafeConnect for the Guest Wireless network was slow and unresponsive. Incident Description and Resolution IS&T teams and the vendor have resolved the incident. Additional Information The cause of this incident was determined to be a communication…

Resolved: Clients may be unable to access websites outside of Boston University via the wireless network on Charles River Campus

Wednesday, May 25th, 2016

Clients were unable to access the internet via the Boston University wireless network on the Charles River Campus. Later on, access to sites outside of the Boston University wireless network on the Charles River Campus was unavailable without establishing a VPN connection or using a wired connection as a workaround. Full service has been restored….

Resolved: Wireless service is unavailable at the College of General Studies (CGS) and 677 Beacon Street.

Tuesday, May 24th, 2016

Wireless service was unavailable at the College of General Studies (CGS) and 677 Beacon Street. It was also briefly unavailable at 1010 Commonwealth Avenue and the College of Fine Arts (CFA). Full service has been restored….

Resolved: Wireless network (802.1x) was unavailable at multiple locations due to power outage.

Friday, April 1st, 2016

The Wireless Network (802.1x) was unavailable at multiple locations across the Charles River campus due to a power outage….

Resolved – Guest wireless network not sending out passwords for new accounts

Monday, March 7th, 2016

The guest wireless service was not sending out emails or texts containing the passwords for new accounts. Full service has been restored….

Resolved – Wireless access via 802.1x is unavailable at multiple locations.

Friday, March 4th, 2016

The Wireless Network (802.1x) was unavailable at multiple locations across campus. Full service has been restored….

Resolved: Internet access is unavailable at some campus locations

Wednesday, April 29th, 2015

Internet access, both wired and wireless was unavailable at some locations on campus….

RESOLVED: Guest Wireless Network Was Inaccessible

Saturday, December 13th, 2014

RESOLVED: Guest Wireless Network Was Inaccessible…

Resolved – Access to the Internet, both wired and wireless, at BU is intermittently unavailable.

Thursday, October 23rd, 2014

Access to the Internet, both wired and wireless, at BU was intermittently unavailable. Full service has been restored….

Resolved: WiFi and Ethernet access currently unavailable within a few buildings and multiple floors on Buswell and Beacon streets as well as 708 Comm. Ave.

Sunday, October 5th, 2014

WiFi and Ethernet access were unavailable within a few buildings and multiple floors on Buswell and Beacon streets as well 708 Commonwealth Avenue. Full service has been restored….