Resolved: Some people using Outlook are being prompted for credentials

Tuesday, March 10th, 2015

Some clients were being prompted for credentials when accessing email via the Outlook application. Public folders were slow to load or hanging. Full service has been restored….

Residential Network Router Upgrade

Monday, March 9th, 2015

On Tuesday, March 10th between 2:00am and 6:30am, the Network Systems Group will be performing upgrades to equipment providing wired and wireless network services to the residential network (ResNet) on the Charles River campus. At some point during the maintenance window, each network device located in the various residential buildings on the CRC will be…

Resolved: BU web applications, such as Maps, Directory, Calendar, and MyPrint may load very slowly

Thursday, March 5th, 2015

IS&T teams have not yet identified the cause of the incident, but are investigating.

Resolved: BU web applications, such as Maps, Directory, Calendar, and MyPrint may load very slowly

Thursday, March 5th, 2015

IS&T teams have not yet identified the cause of the incident, but are investigating.

Resolved: BU web applications, such as Maps, Directory, Calendar, and MyPrint may load very slowly

Wednesday, March 4th, 2015

IS&T teams have resolved the incident….

IT Help Center Research: Does IT have a crystal ball?

Tuesday, March 3rd, 2015

IT Help Center staffers Jill Beckman and Mike Javorsky have launched an exploratory research project taking a look at technology usage habits and general attitude toward technology within the BU community. They plan to present their findings at the 2015 Help Desk International (HDI) Conference and Expo in Las Vegas, Nevada. Corporate colleagues from previous…

Resolved – SharePoint is currently unavailable

Tuesday, March 3rd, 2015

Access has been restored….

Resolved – Exchange public folders are currently offline.

Monday, March 2nd, 2015

Exchange public folders were offline. Full service has been restored….

Resolved: Access to BUworks Central & BU Google Mail affected – workaround available

Friday, February 27th, 2015

IS&T teams have resolved the incident.

Resolved: Pages on the BU Academics site are currently unavailable

Thursday, February 26th, 2015

IS&T teams have resolved the incident.