Resolved: Wired Internet connection issues reported at 2 Silber Way (School of Education)

Thursday, April 27th, 2017

The wired Internet connections were offline for some and very slow for others at 2 Silber Way (School of Education). Full service has been restored….

Resolved: BUworks Central Portal is unavailable.

Wednesday, April 26th, 2017

BUworks Central Portal was unavailable. Full service has been restored….

Resolved: Wireless network is unavailable at multiple locations across the Charles River campus.

Monday, April 24th, 2017

Wireless network was unavailable at multiple locations across the Charles River campus.

Resolved: Documents within Blackboard Learn are not viewable within any web browser.

Saturday, April 15th, 2017

Documents within Blackboard Learn were not viewable within any web browser. The current workaround is to first download the document and then view….

Resolved: WebAdmit.org, an application used by graduate admissions staff and faculty reviewers is unavailable.

Wednesday, April 12th, 2017

WebAdmit.org, an application used by graduate admissions staff and faculty reviewers was unavailable….

RESOLVED: Mail-enabled public folders were unable to receive email from outside of Office 365/Exchange.

Wednesday, April 12th, 2017

RESOLVED: Mail-enabled public folders were unable to receive email from outside of Office 365/Exchange. …

Resolved: Wireless issues have been reported at various locations on the BUMC and Charles River Campus.

Monday, April 10th, 2017

Wireless issues were reported at various locations on both the Charles River and Medical Campuses. Clients could see the 802.1x network listed, but were unable to authenticate. Full service has been restored….

New Desktop Telephone Dialing Enhancement

Thursday, April 6th, 2017

We’re pleased to provide more good news regarding our desktop telephone migration project.  Pressing 9 before dialing an external phone number is no longer necessary from new desktop telephones; just press 1 and the 10 digits that follow, or, for international calls, 011 followed by the international numbers as appropriate.  5-digit calling within the campus will continue to work as it…

Resolved: Errors reported with various activities within Blackboard Learn

Wednesday, April 5th, 2017

Some clients were receiving error messages when completing common tasks like editing a course site or submitting assignments within Blackboard Learn. Full service has been restored….

RESOLVED: Network Performance Issues at Hotel Commonwealth

Wednesday, April 5th, 2017

RESOLVED: Network Performance Issues at Hotel Commonwealth…