Resolved: Concur is reporting issues with downloading and uploading of images, expense report submissions, and invoice processing.

Thursday, January 17th, 2019

Resolved: Concur is reporting issues with downloading and uploading of images, expense report submissions, and invoice processing….

Resolved: Duo Two-Factor Authentication Latency Issues

Thursday, January 10th, 2019

There was an issue with extended delays to no response when requesting authentication from Duo on sites like BUworks. Full service has been restored….

Resolved: Known Issues with BUworks in Procurement

Sunday, December 9th, 2018

The following issues originating with the BUworks year end support pack update have all been resolved as of 12/21/18: Use of 3 step shopping cart results in “500 Internal Server Error” For best results use Professional version of the shopping cart Output of Purchase Orders does not reflect addresses that are changed Procurement:  Print Preview…

One remaining issue with BUworks in IE (Internet Explorer) as of 1/4/19

Friday, December 7th, 2018

As of the date of this update (1/4/19) only one known issue remains relating to IE that arose with the Support Pack Update occurring on 12/9/18. We continue to work with SAP to look for a potential solution, but there is low probability that we will find one in the short term. TAB FUNCTION ERROR…

Service Restored: Planned BUworks Outage – December 7th – 9th

Friday, November 30th, 2018

The planned maintenance outage is over and service has been restored. If you continue to experience access issues, please contact the IT Help Center by sending an email to ithelp@bu.edu or calling 617-353-HELP (4357). Thank you for your patience during the upgrade process. —— Previous Updates ——- Please be advised that BUworks services will have…

Resolved: BUworks shopping cart approval issues

Monday, November 19th, 2018

There is currently an issue with the shopping carts approval work-list accessed within BUworks (SAP)….

Completed: BUworks (SAP) unavailable due to maintenance

Saturday, November 17th, 2018

Maintenance Start Time: 05:00pm on 11/17/2018 Maintenance End Time: 01:00am on 11/18/2018 Services Impacted: BUworks (SAP) Description of Impact BUworks (SAP) was offline for maintenance between 5:00 pm on Saturday, November 17th and 1:00 am on Sunday, November 18th. Additional Information Full service was restored at 1:00 am on Sunday, November 18th. You may need…

Resolved: Terrier Marketplace is currently heavily degraded

Tuesday, November 13th, 2018

The Terrier Marketplace, accessed through the Procurement tab of SAP, was heavily degraded. Full service has been restored….

Resolved: Duo two factor authentication unavailable for BUworks

Tuesday, October 16th, 2018

Duo two factor authentication was temporarily unavailable. Clients were seeing either a blank Duo screen or an “unknown error…” message when attempting to access BUworks. Two factor Duo authentication for Office365 as well as VPN were not affected. Full service has been restored….

RESOLVED: BUworks Retirement Enrollment Page Was Unavailable

Wednesday, September 12th, 2018

RESOLVED: BUworks Retirement Enrollment Page Was Unavailable…