Resolved – Live Classroom unavailable for online courses

Monday, November 18th, 2013

Live classroom, provided by the Adobe Connect service for Distance Education online courses (https://onlinecampus.bu.edu) is currently experiencing issues causing students and faculty to be prompted for a login name and password….

Resolved – Service Impacting Incident: Blackboard Learn is currently unavailable

Monday, October 28th, 2013

Blackboard Learn was down. Full service has been restored….

Resolved – Service Impacting Incident: Enrollments into Blackboard Learn not working for some CPE students

Thursday, October 10th, 2013

The issue has been resolved and CPE student enrollments into Blackboard Learn are fully functional again….

Resolved – Service Impacting Incident: Blackboard Learn is very slow to load

Monday, October 7th, 2013

Blackboard Learn was very slow to load and sluggish when in the system. Full service has been restored….

Resolved: Blackboard Learn is unavailable

Wednesday, October 2nd, 2013

IS&T teams have resolved the incident with vendor assistance.

Resolved: Blackboard Learn – loading pages slowly

Monday, September 23rd, 2013

IS&T teams have resolved the incident.

Resolved – Service Impacting Incident: BU Networks down

Tuesday, August 27th, 2013

Boston University networks experienced an outage this morning starting at 8:46 am. All online services were affected, including websites, email, BUWorks, Blackboard and SMG Tools. Full service has been restored to all systems….

Blackboard Learn Enhancement Release – July 2, 2013

Friday, June 28th, 2013

Blackboard Learn will be unavailable on July 2 from 12:00 a.m. until 11:59 p.m. During that time, IS&T will update Blackboard Learn to take advantage of important new features and fixes available from the vendor….

Resolved: Blackboard is unavailable

Tuesday, May 7th, 2013

Incident Discovery Time: 11:10am on 05/07/2013 Time of Resolution: 12:19pm on 05/07/2013 Services Impacted: Blackboard Learn Description of Impact Blackboard was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information Diagnostic data was captured and provided to the vendor. If you continue to have issues, please contact the IT Help Center….

Resolved: Service Impacting Incident – Blackboard Learn Degraded Service

Wednesday, April 24th, 2013

Incident Discovery Time: 06:30pm on 04/24/2013 Services Impacted: Blackboard Learn Description of Impact Clients are unable to access Blackboard Learn Current Status IS&T teams have resolved this issue. Next Update: 08:30pm Previous Update Incident Discovery Time: 6:30pm on 04/23/2013 Services Impacted: Blackboard Learn Description of Impact Blackboard Learn is slow to access as well as…