IS&T gathers monthly Service support and performance information across all of our Services. We are developing agreements around Service delivery for some of our highest profile Services. As we do so, we will report on and publish key metrics to help us better understand ways to improve.

September 2014

Blackboard Learn

Availability

Blackboard Availability

Percentage Hours*
Maximum Availability 100.00 2,952.00
Target Availability 99.90 2,949.05
Actual Availability 99.62 2,940.83
Actual Downtime 0.38 11.17

* - All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

BUworks

Availability

BUworks Availability

Percentage Hours*
Maximum Availability 100.00 1,464.00
Target Availability 99.90 1,462.54
Actual Availability 99.74 1,460.15
Actual Downtime 0.26 3.85

* - All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Degree Advice

Availability

Degree Advice Availability

Percentage Hours*
Maximum Availability 100.00 2,9520
Target Availability 99.90 2,949.05
Actual Availability 99.79 2,944.36
Actual Downtime 0.26 7.64

* - All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Document Imaging & Management

Availability

OnBase Availability

Percentage Hours*
Maximum Availability 100.00 2,952.00
Target Availability 99.90 2,949.05
Actual Availability 99.73 2,944.01
Actual Downtime 0.27 7.99

* - All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Microsoft Exchange

Availability

Exchange Availability

Percentage Hours*
Maximum Availability 100.00 2,952.00
Target Availability 99.90 2,949.05
Actual Availability 99.86 2,947.87
Actual Downtime 0.14 4.13

* - All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

KACE Asset Management System

Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.

We will add more sections to this page as we continue to gather statistics for other widely-used services.