IS&T gathers monthly Service support and performance information across all of our Services. We are developing agreements around Service delivery for some of our highest profile Services. As we do so, we will report on and publish key metrics to help us better understand ways to improve.

April 2015

Availability

Blackboard Availability

Percentage Hours*
Maximum Availability 100.00 7,296.00
Target Availability 99.90 7,288.70
Actual Availability 99.66 7,271.23
Actual Downtime 0.34 24.77

* – All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Availability

Degree Advice Availability

Percentage Hours*
Maximum Availability 100.00 7,296.00
Target Availability 99.90 7,288.70
Actual Availability 99.61 7,267.70
Actual Downtime 0.39 28.30

* – All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Availability

OnBase Availability

Percentage Hours*
Maximum Availability 100.00 7,296.00
Target Availability 99.90 7,288.70
Actual Availability 99.69 7,273.15
Actual Downtime 0.31 22.85

* – All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Availability

Exchange Availability

Percentage Hours*
Maximum Availability 100.00 7,296.00
Target Availability 99.90 7,288.70
Actual Availability 99.70 7,273.86
Actual Downtime 0.30 22.14

* – All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Availability

BUworks Availability

Percentage Hours*
Maximum Availability 100.00 7,296.00
Target Availability 99.90 7,288.70
Actual Availability 99.90 7,289.03
Actual Downtime 0.10 6.97

* – All hour totals displayed represent the current fiscal year to date, which runs from July 1 through to the last day of the final month reported.

Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.

We will add more sections to this page as we continue to gather statistics for other widely-used services.