Satisfaction Survey Results

Survey Responses by Service Component (November 2013 Only)

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IS&T Client Survey Responses upon Support Ticket Resolution

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Ticket Closure Trends

Requests vs. Incidents Over Time

Incidents

IS&T Service-impacting (Priority 1) Incidents

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IS&T Priority 1 Incidents by Service Component (January 2013 – November 2013)

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See detailed information.

Priority 1 Incidents by Client Service (FY2013)

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Client Services are only listed above if they have experienced a Priority 1 Incident during the current fiscal year, regardless of any Incidents in previous fiscal years.

Priority 1 Incidents by Service Component (FY2013)

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Service Components are only listed above if they have experienced a Priority 1 Incident during the current fiscal year, regardless of any Incidents in previous fiscal years.

IS&T Priority 2 Incidents

Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.

IS&T Incidents (Excluding Priority 1)

Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.

Service Requests

IS&T Priority 2 Service Requests

Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.

All IS&T Service Requests

Due to a recent change to IS&T’s Service Management tool, this report is temporarily unavailable. We will update it as soon as possible, but please feel free to contact the IT Help Center if you’d like any more information. Thank you for your patience.

Change Management

Success Rate of Changes

Changes by Month

Unplanned Changes

Changes by Month - Unplanned

Total & Unsuccessful Changes by Fiscal Year

Changes by Fiscal Year

Total & Unplanned Changes by Fiscal Year

Changes by Fiscal Year

See Changes by risk, type, scope, and state.