IS&T Service-impacting (Priority 1) Incidents

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IS&T Priority 1 Incidents by Service Component (September 2011 – April 2012)

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IS&T Priority 2 Incidents

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IS&T Incidents (Excluding Priority 1)

Incidents

IS&T Priority 2 Service Requests

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All IS&T Service Requests

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Survey Responses by Service Component (April 2012 Only)

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IS&T Client Survey Responses upon Support Ticket Resolution

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