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To the Client (BU community)
Subject
INC11023456: Resolved – My Blackboard site is unavailable.
Body
This is an automated message to acknowledge that your ticket has been resolved.
INC11023456: My Blackboard site is unavailable.
Client Communication
2011-09-16 10:03:06 EDT – Specialist, Support Client communication
Dear Professor,
Your Blackboard 8 course site was still set to be unavailable to students. To make sure your students have immediate access, we have made your course site available. You can change this setting whenever you’d like by going to the Settings screen available from the Course Options section of your Control Panel.
Please let us know if you have any questions,
Support
IT Help Center
Information Services & Technology
Boston University
617-353-HELP (4357)
To the Client (non-BU community)
Subject
INC11023456: Resolved – My Blackboard site is unavailable.
Body
This is an automated message to acknowledge that your ticket has been resolved.
INC11023456: My Blackboard site is unavailable.
Client Communication
2011-09-16 10:03:06 EDT – Specialist, Support Client communication
Dear Professor,
Your Blackboard 8 course site was still set to be unavailable to students. To make sure your students have immediate access, we have made your course site available. You can change this setting whenever you’d like by going to the Settings screen available from the Course Options section of your Control Panel.
Please let us know if you have any questions,
Support
IT Help Center
Information Services & Technology
Boston University
617-353-HELP (4357)
To the External Watch List
Subject
INC11023456: Resolved – msprof@bu.edu – My Blackboard site is unavailable.
Body
This is an automated message to acknowledge that a ticket you are watching has been resolved.
INC11023456: My Blackboard site is unavailable.
Client Communication
2011-09-16 10:03:06 EDT – Specialist, Support Client communication
Dear Professor,
Your Blackboard 8 course site was still set to be unavailable to students. To make sure your students have immediate access, we have made your course site available. You can change this setting whenever you’d like by going to the Settings screen available from the Course Options section of your Control Panel.
Please let us know if you have any questions,
Support
Thank you for your time and attention.
IT Help Center
Information Services & Technology
Boston University
617-353-HELP (4357)
To the Internal Watch List
Subject
INC11023456: Resolved – msprof@bu.edu – My Blackboard site is unavailable.
Body
A ticket you are watching has been resolved. You may log in to track, view, or update the ticket.
Resolution:
2011-09-16 08:03:06 EDT – Specialist, Support Resolution
Set Blackboard 8 course to “available”.