How to Submit a Ticket
1. Click the Help button
Use the “lifesaver” icon to ask a question from any page in the site.
2. Log in
When submitting a request for help, you will be prompted to log in. Use of your BU login name when submitting the ticket allows us gather important information about your account and associate your requests to support that might be specific to your department or academic program. InÃ‚Â addition,Ã‚Â it allows you to access all of your submitted requests at any point in the future.
When prompted, please provide as much information as possible to help us resolve your request.
4. Your ticket will be confirmed
After you submit your request, you will see confirmation that it was received, along with a link to view your ticket. You will also receive that confirmation via email.