1. Click the Get Help button.

Get Help

2. Log in

When submitting a request for help, you will be prompted to log in (unless you are already logged in). Use of your BU login name when submitting the ticket allows us gather important information about your account and associate your requests to support that might be specific to your department or academic program. In addition, it allows you to access all of your submitted requests at any point in the future.

3. Submit

Provide as much information as possible to help us resolve your request and then click on Submit.


4. Your ticket will be confirmed

After you submit your request, you will see confirmation that it was received. You will also receive that confirmation via email.