Incident Discovery Time: 11:30am on 04/07/2021
Time of Resolution: 02:14pm on 04/07/2021
Services Impacted: BU Annual Giving Day Web Portal

Description of Impact

The portal for Boston University’s Giving Day was temporarily unavailable. Full service has been restored.

Incident Description and Resolution

Full service has been restored by the vendor. You can go to https://givingday.bu.edu/pages/bu-giving-day-home directly again.

Additional Information

The cause of this incident is under investigation.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 11:30am on 04/07/2021 Services Impacted: BU Annual Giving Day Web Portal

Description of Impact

The portal for Boston University’s Giving Day is currently unavailable.

Current Status

Development & Alumni Relations is working with the vendor to restore services.

Additional Information

The current workaround is to use the following URL to make your donations – https://trusted.bu.edu/s/1759/2-bu/giving/interior.aspx?sid=1759&gid=2&pgid=412&cid=1044&appealcode=21GD This URL will continue to work after the main website address (https://givingday.bu.edu/) has been restored.

Next Update: This post will be updated when the issue has been resolved.