Incident Discovery Time: 02:10pm on 11/30/2020 Time of Resolution: 08:00pm on 11/30/2020 Services Impacted: Identity & Access Management (IAM)

Description of Impact

DUO reported intermittent delivery delays with some SMS messages to US phone numbers.

Incident Description and Resolution

The vendor has resolved the incident and full service has been restored.

Additional Information

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 02:10pm on 11/30/2020 Services Impacted: Identity & Access Management (IAM)

Description of Impact

DUO is reporting intermittent delivery delays with some SMS messages to US phone numbers.

Current Status

The vendor is working on identifying the cause and resolving the issue.

Additional Information

DUO suggests using other authentication methods such as Duo Push, Phone Callback, or Passcodes, or trying to send an SMS passcode again, as a workaround. Next Update: Upon resolution