Convenience Points not showing as available via MyPrint

Incident Discovery Time: 01:56pm on 02/25/2020 Services Impacted: Printing

Description of Impact

Convenience Points are now intermittently not displaying in MyPrintWeb. Additionally, when releasing color and/or prints beyond the allocated semester quota, there are intermittent invalid “Not enough credit” messages.

Additional Information, and Workaround

For any student encountering the “Not enough credit” message, and have confirmed they have sufficient Convenience Points for the print job via Student Link: Please log out of the printer/release station, wait 60 seconds, and then re-try.

Current Status

IS&T, as well as the software vendor, are continuing to investigate this issue.

Next Update: Upon resolution

Previous Update

Incident Discovery Time: 01:56pm on 02/25/2020

Services Impacted: Printing

Description of Impact

Convenience Points are not showing up as available in MyPrint.

Current Status

IS&T teams have identified the cause of the incident and are working to resolve it.

Next Update: This post will be updated when the issue has been resolved.