Incident Discovery Time: 04:42pm on 10/05/2018 Time of Resolution: 05:50pm on 10/05/2018 Services Impacted: Wired Network

Description of Impact

We received reports of network outages from the following locations; 8 St. Mary’s Street, 15 St. Mary’s Street, 730 Comm Ave, 750 Comm ave , 46 Mounfort, 138 Mountfort, 24 Cummington Mall and 110 Cummington Mall.

Incident Description and Resolution

All services except for one lab within 24 Cummington Mall are functional again. Networking along with other teams are investigating this remaining room.

Additional Information

The cause of this incident was determined to be a device on one of the sub-networks causing high CPU usage. That sub-network was taken offline to allow the rest of the local areas to return to full capacity. Once the device was located, the sub-network was returned to normal with the exception of one port feeding a lab within 24 Cummington Mall.

Clients may need to restart their devices in order to regain access to the wired and wireless networks in the previously affected areas.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 04:42pm on 10/05/2018 Services Impacted: Wireless Network

Description of Impact

We received reports of network outages from the following locations; 8 St. Mary’s Street, 15 St. Mary’s Street, 730 Comm Ave, 750 Comm ave , 46 Mounfort, 138 Mountfort, 24 Cummington Mall and 110 Cummington Mall.

Current Status

At this point all services, except for those on a sub-network within 24 Cummington Mall should be functional again.

Additional Information

Clients may need to restart their devices in order to regain access to the wired and wireless networks in the previously affected areas. Next Update: 06:30pm

Previous Update

Incident Discovery Time: 04:42pm on 10/05/2018 Services Impacted: Wired Network

Description of Impact

We have reports of network outages from the following locations; 8 St. Mary’s Street, 15 St. Mary’s Street, 730 Comm Ave, 750 Comm ave , 46 Mounfort, 138 Mountfort, 24 Cummington Mall and 110 Cummington Mall.

Current Status

IS&T teams have identified the source of the issue and are actively working to resolve the network outages. Next Update: 05:50pm