Resolved: Blackboard Learn – The “My Courses” and “All Blackboard Learn” courses are not visible for some people denying them access to their classes.

Incident Discovery Time: 07:59am on 08/31/2017
Time of Resolution: 10:20am on 08/31/2017
Services Impacted: Blackboard Learn

Description of Impact

Within the Blackboard Learn learning management system (LMS) the “My Courses” and “All Blackboard Learn” courses lists were not visible for some people and therefore denying them access to their classes. Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is under investigation. People may need to clear their browser cache (http://www.bu.edu/tech/support/browsers/clear-cache/) before attempting to access Blackboard Learn again.

If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 07:59am on 08/31/2017 Services Impacted: Blackboard Learn

Description of Impact

Within the Blackboard Learn learning management system (LMS) the “My Courses” and “All Blackboard Learn” courses are not visible for some people and therefore denying them access to their classes.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 11:00am