Resolved: Authentication issues are preventing people from being able to access Blackboard Learn

Incident Discovery Time: 12:00pm on 06/04/2017 Time of Resolution: 05:01pm on 06/04/2017 Services Impacted: Blackboard Learn

Description of Impact

Authentication issues were preventing people from being able to access Blackboard Learn. Blackboard (the vendor) confirmed that the issue was on their side affecting multiple institutions. The vendor has fully restored services.

Incident Description and Resolution

The vendor has resolved the incident.

Additional Information

The cause of this incident is under investigation by the vendor. Clients may need to clear their browser cache per the instructions at http://www.bu.edu/tech/support/browsers/clear-cache/ before attempting to access to Blackboard Learn. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Blackboard Learn

Description of Impact

Authentication issues are preventing people from being able to access Blackboard Learn.

Current Status

Blackboard (the vendor) has confirmed that the issue is on their side affecting multiple institutions. Their teams are working on this now and will continue to provide Boston University with updates on their progress.

Additional Information

IS&T will continue to post updates on www.bu.edu/tech/ until the issue has been resolved.

Next Update: 05:00pm

Previous Update

Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Blackboard Learn

Description of Impact

Authentication issues are preventing people from being able to access Blackboard Learn.

Current Status

Blackboard (the vendor) has confirmed that the issue is on their side affecting multiple institutions. Their teams are working on this now and will continue to provide Boston University with updates on their progress.

Additional Information

IS&T will continue to post updates on www.bu.edu/tech/ until the issue has been resolved.

Next Update: 04:00pm

Previous Update

Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Blackboard Learn

Description of Impact

Authentication issues are preventing people from being able to access Blackboard Learn.

Current Status

Blackboard (the vendor) has confirmed that the issue is on their side affecting multiple institutions. Their teams are working on this now and will continue to provide Boston University with updates on their progress.

Additional Information

IS&T will continue to post updates on www.bu.edu/tech/ until the issue has been resolved.

Next Update: 03:00pm

Previous Update

Incident Discovery Time: 12:00pm on 06/04/2017 Services Impacted: Shibboleth

Description of Impact

Authentication issues are preventing people from being able to access Blackboard Learn.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating. Next Update: 02:00pm