Resolved: Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.
Thursday, January 19th, 2017
Description of Impact
Wireless (802.1x) issues were reported at various locations on the Charles River Campus.Incident Description and Resolution
IS&T teams have resolved the incident.Additional Information
The cause of this incident was determined to be an issue with DHCP. If you continue to have issues, please contact the IT Help Center.Previous Update
Incident Discovery Time: 12:56pm on 01/19/2017 Services Impacted: Wireless NetworkDescription of Impact
Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.Current Status
IS&T teams have identified the cause of the issue and are working on a resolution.
For some people, forgetting and re-adding the wireless network (802.1x) has resolved the issue. There are instructions online for adding 802.1x, for a number of devices at http://www.bu.edu/tech/services/infrastructure/networks/wireless/8021x/ For others, restarting their devices and then re-adding the wireless network (802.1x) has resolved the issue.
If forgetting the network (802.1x) and re-adding it doesn’t resolve the issue for you, please try restarting your device and then attempt to obtain a wireless connection again.
Next Update: 08:15pm
Previous Update
Incident Discovery Time: 12:56pm on 01/19/2017 Services Impacted: Wireless NetworkDescription of Impact
Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.Current Status
IS&T teams have identified the cause of the issue and are working on a resolution. Next Update: 07:15pmPrevious Update
Incident Discovery Time: 12:56pm on 01/19/2017 Services Impacted: Wireless NetworkDescription of Impact
Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.Current Status
IS&T teams have identified the cause of the issue and are working on a resolution. Next Update: 06:15pmPrevious Update
Incident Discovery Time: 12:56pm on 01/19/2017 Services Impacted: Wireless NetworkDescription of Impact
Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.Current Status
IS&T teams have identified the cause of the issue and are working on a resolution.Additional Information
Some clients have reported regaining access to 802.1x. You may need to forget the network and re-add it. There are instructions online for adding 802.1x, for a number of devices at http://www.bu.edu/tech/services/infrastructure/networks/wireless/8021x/. Next Update: 05:15pmPrevious Update
Incident Discovery Time: 12:56pm on 01/19/2017 Services Impacted: Wireless NetworkDescription of Impact
Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.Current Status
The issue may be resolved as some clients have reported regaining access to 802.1x. You may need to forget the network and re-add it. There are instructions online for adding 802.1x, for a number of devices at http://www.bu.edu/tech/services/infrastructure/networks/wireless/8021x/.Next Update: 04:15pm
Previous Update
Incident Discovery Time: 12:56pm on 01/19/2017 Services Impacted: Wireless NetworkDescription of Impact
Wireless (802.1x) issues have been reported at various locations on the Charles River Campus.Current Status
IS&T teams have not yet identified the cause of the incident, but are investigating.
Next Update: 03:15pm