Incident Discovery Time: 08:00am on 08/09/2015 Time of Resolution: 02:53pm on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

There was an issue with Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection. Some clients were seeing a message stating that a legacy certificate is invalid. Other clients were prompted for their username and login repeatedly.

Mac computers not using IMAP were not affected. The web interface, https://xmail.bu.edu, as well as mobile devices were not affected.

Full service has been restored.

Incident Description and Resolution

IS&T teams have resolved the incident.

Additional Information

The cause of this incident is related to the Exchange upgrade and is under investigation. If you continue to have issues, please contact the IT Help Center.

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection continue to experience issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected unless they are using IMAP.

Current Status

UPDATE: IS&T teams continue to work on the Exchange upgrade rollback. There will be intermittent access issues during the rollback.
Next Update: 03:15pm

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection continue to experience issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected unless they are using IMAP.

Current Status

UPDATE: IS&T teams continue to work on the Exchange upgrade rollback. There will be intermittent access issues during the rollback.
Next Update: 02:15pm

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection continue to experience issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected unless they are using IMAP.

Current Status

UPDATE: IS&T teams have decided to rollback the changes from this morning. There will be intermittent access issues during the rollback.
Next Update: 01:15pm

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection continue to experience issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected.

Current Status

IS&T teams have not yet identified the cause of this incident, but continue to investigate.

Additional Information

A VPN connection for off-campus PCs resolves the issue for Office 2010 and 2013. Access via https://xmail.bu.edu is also working.
Next Update: 12:15pm

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection continue to experience issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected.

Current Status

IS&T teams have not yet identified the cause of this incident, but continue to investigate.

Additional Information

A VPN connection for off-campus PCs resolves the issue for Office 2010 and 2013. Access via https://xmail.bu.edu is also working.
Next Update: 11:15am

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection continue to experience issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected.

Current Status

IS&T teams have not yet identified the cause of this incident, but continue to investigate.

Additional Information

A VPN connection for off-campus PCs resolves the issue for Office 2010 and 2013. Access via https://xmail.bu.edu is also working.
Next Update: 10:15am

Previous Update

Incident Discovery Time: 08:00am on 08/09/2015 Services Impacted: E-mail – Exchange

Description of Impact

Exchange email for PCs off-campus using Office 2010 or 2013 as well as those using an IMAP connection are currently experiencing issues accessing their email. Some clients are seeing a message stating that a legacy certificate is invalid. Other clients are prompted for their username and login repeatedly. Mac computers are not affected.

Current Status

IS&T teams have not yet identified the cause of the incident, but are investigating.

Additional Information

A VPN connection for off-campus PCs resolves the issue for Office 2010 and 2013. Access via https://xmail.bu.edu is also working.
Next Update: 09:15am