Resolved: Internet access is unavailable at some campus locations

Internet access, both wired and wireless was unavailable at some locations on campus….

Resolved: Exchange Public Folders – only available through Outlook Web Access

IS&T teams have not yet identified the cause of the incident, but are investigating.

Resolved: Echo360 is currently unavailable

Client access has been restored….

Resolved: Some BU web sites may be temporarily unavailable

Due to urgent maintenance, some web sites may be temporarily unavailable including SharePoint and MyFitRec….

Tax Fraud Advisory

Tax fraud is a growing national problem. In 2014, tax fraud was 32.8% of identity theft complaints received by the FTC, the largest category of such complaints. A small number of members of the BU community have been notified by the IRS that a tax return has already been submitted for their SSN. This does…

Resolved – Echo360 is currently offline

Echo360 was unavailable. Full service has been restored….

Resolved: Web applications and web sites are currently unavailable

Incident Discovery Time: 01:00pm on 04/07/2015 Time of Resolution: 01:45pm on 04/07/2015 Services Impacted: Other – see description Description of Impact Web sites, and Web applications services have been restored. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was determined to be a hardware failure. If…

Resolved: Degraded service impacting web applications, websites, and the BU Calendar.

Incident Discovery Time: 09:55am on 04/07/2015 Time of Resolution: 11:15am on 04/07/2015 Services Impacted: Other – see description Description of Impact Resolved: There was a server hardware problem that impacted Web Applications, Websites and the BU Calendar. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The cause of this incident was…

Resolved: Archive is currently unavailable

Incident Discovery Time: 11:15am on 04/06/2015 Time of Resolution: 12:25pm on 04/06/2015 Services Impacted: Other – see description Description of Impact Archive.bu.edu was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. Additional Information The workaround for this incident was to reboot impacted systems. If you continue to have issues, please contact the…

Resolved: Echo360 was unavailable

Incident Discovery Time: 11:06am on 04/02/2015 Time of Resolution: 11:45am on 04/02/2015 Services Impacted: Echo360 – Classroom Recording Service Description of Impact Echo360 was unavailable. Incident Description and Resolution IS&T teams have resolved the incident. If you continue to have issues, please contact the IT Help Center. Previous Update Incident Discovery Time: 11:06am on 04/02/2015…